Bountiful Mazda

Extremely Professional, Friendly and Customer-Oriented The entire sales process was made very easy by the folks at Bountiful Mazda. Dave LaCourse, our salesperson, was friendly, professional, very knowle The entire sales process was made very easy by the folks at Bountiful Mazda. Dave LaCourse, our salesperson, was friendly, professional, very knowledgeable about the Mazda we purchased and patient. Before our test drive Dave showed me the different trim lines for the Mazda CX-5 outside in the lot, going through the key features of the Touring and the Grand Touring trims (we purchased the Grand Touring trim). I was out of town for a couple weeks during the holidays, but was able to negotiate the price, identify the car, and agree to the financing terms remotely. One thing I really appreciated about Dave was that he was completely transparent about pricing. In fact, when I requested a certain price based on my research on TrueCar.com, Dave offered a better price because of a year end sale that Bountiful Mazda was running, He didn't have to bring that sale to my attention but he did. Scotty Medine, the accessories manager, worked with me to add a bike hitch and rack accessory. Mike Kentrolis, the finance manager, provided the details of the Mazda finance package so that I could verify the monthly payment. He then Fed Exed all of the sales and financing paperwork to my home the next day so that I could complete the sale. When we went to pick up the car, Dave spent about two hours with us explaining the warranties, service policies and other aspects of the car, then he showed us every feature of the car from the gauges and safety features to the entertainment system. My wife wanted to understand how the manual transmission option worked so he took us for a test drive so that she could shift gears going downhill to get a feel for when to shift and how to use the system. All and all it was a terrific buying experience. Dave, Mike and Scotty worked as a seemless team--transparent, professional and with an emphasis on customer satisfaction. I highly recommend the Bountiful Mazda team! More

No pressure I test drove a Mazda 6 with their Internet Sales Manager, Dianne Burnham. I was very impressed with her no-pressure approach. She was very helpful a I test drove a Mazda 6 with their Internet Sales Manager, Dianne Burnham. I was very impressed with her no-pressure approach. She was very helpful and pleasant. If you are interested in a Mazda, I would recommend Dianne at Bountiful Mazda. More

Waited over an hour for service I had an appointment to have my car looked at, not fixed, at 2:20 to see if a part needed to be replaced or not because of a recall. With my three chi I had an appointment to have my car looked at, not fixed, at 2:20 to see if a part needed to be replaced or not because of a recall. With my three children I waited for over an hour until they even looked at my car. I watched from the window as they lifted it and looked at it for less than five minutes then lowered it. Two women came in after me and left before me and I got the key to my car an hour and half after I had given it to them. Completely unsatisfied. Worst service I have ever encountered. More

Best Mazda Dealer The Bountiful Mazda team is amazing. They drove same day all the way to Orem just so that I could drive off the lot with my favorite car in the color The Bountiful Mazda team is amazing. They drove same day all the way to Orem just so that I could drive off the lot with my favorite car in the color I wanted. I was overwhelmingly impressed with the service. Tyler Flandro was an extremely helpful and down to earth sales man. He was honest and made my experience buying a car not only enjoyable but easy. Bountiful Mazda is hands down where you want to conduct your Mazda business. More

No hassle These guys are awesome. No pressure and no annoying sales tactics. Quick and easy buying process and super nice people! I hate buying cars and this wa These guys are awesome. No pressure and no annoying sales tactics. Quick and easy buying process and super nice people! I hate buying cars and this was a great experience, finally! More

Great salesman I really enjoyed working with Tyler Flandro at Bountiful Mazda. My family and I have bought a few cars there and it has always been a good experience. I really enjoyed working with Tyler Flandro at Bountiful Mazda. My family and I have bought a few cars there and it has always been a good experience. Tyler will be our guy when we are looking to buy a car! More

Great experience I had a great experience finding my car at Bountiful Mazda. I worked with Drew Shumway, who was helpful and knowledgeable about his product. I would d I had a great experience finding my car at Bountiful Mazda. I worked with Drew Shumway, who was helpful and knowledgeable about his product. I would definitely recommend him to anyone I know who wants to buy or lease a car. He even gave me his cell number to correspond with him outside of Mazda if I had a question or concern. The finance team was also great. They worked with me to reach a monthly amount that I was comfortable with, and I never felt pressured to make a deal before I was comfortable. The paperwork process was also a breeze, with everything being explained fully by Debbie. Thanks all for a great experience. More

Don't expect any service after you drive off the lot. If you don't believe this review because it is surrounded by 5 star ratings. scroll through a bit and you'll start to notice low ratings. Wait, just If you don't believe this review because it is surrounded by 5 star ratings. scroll through a bit and you'll start to notice low ratings. Wait, just wait until you see the one that is extensive, talks about a great buying experience, but what terrible service they got. Wait until you find out that new tires for life is apparently not new tires for life. All the bad reviews I have seen, have to do with what I'm writing about here - Bountiful Mazda's service to you AFTER you go through the buying process. The buying process is great. And then you feel like you just got suckered. I bought a car from Bountiful Mazda, about two months ago. As so many others have said, they were great during the buying process. They did make sure to push their amazing extended warranty though and I added it to my loan. I really thought I had found an amazing dealership. And as most people, I was excited. I bought a Nissan Altima from them and it's a pretty car. It also, as I found out on my drive home in the rain, has pretty TERRIBLE tires. I hydroplaned home from the dealership the day I bought it, but thought maybe I was just dreaming, perhaps it was just my imagination, maybe I just wasn't used to driving it, let alone driving it in the rain. It was just my imagination, right? Certainly these kind and seemingly honest people would have not given me tires that were terrible, right? WRONG. I find myself about to buy 4 new tires with my next paycheck that actually grip the road. I've never had such awful tires in my life. Since I've read more reviews than mine about terrible service - including lies about their warranty that covers tires. I guess once I buy them, I'll get them insured through the tire place for road hazard, etc.... because I sure don't count on Bountiful Mazda to take care of me, should I get a flat or blowout. I also noticed on my drive home that the car which was supposedly 'detailed' - was not clean. And by not clean, I mean DIRTY. I had been waiting the better part of the day for them to get done with the paperwork and they had plenty of time to clean it, but they didn't. It smelled like a wet dog. I realize I'm leaving an unhappy customer review, but I'm not making that up - I can't emphasize enough that I am not exaggerating in any way, shape, or form that they did not even detail it and it smelled that bad. It didn't smell that way when I test drove it so I don't know what they did to it. So, rather than drive back to Bountiful and having them put more wet dog smell on for me, I took it to my boyfriend's dealership at the auto mall at Southtowne and they detailed it for me properly and it was clean and had a great new car smell. (Really, it didn't seem to be that tough, B Mazda). That experience told me that in spite of a nice sales staff, their service department is LAZY. A little over a month or so later, I found myself stranded with a dead battery. Twice. The really fun part about this was calling Bountiful Mazda's 'roadside assistance' that was included in the extended warranty that I paid an extra 2 grand for. The main thing I have learned about their roadside assistance is that they don't actually come help you.... as they can't actually be bothered to answer the phone. I couldn't even get a live person to help me. Either time. What kind of roadside assistance is that??? Once I got a call back the next day (gee, thanks, took care of it myself) and the other time, nobody called me back. I tried called the dealership itself and nobody was available to assist me. You will be waiting a long time if you wait for these people to call you back. They simply cannot be bothered to detail a car, check for any failing parts, or do anything to assist you. Really UNCLASSY, Bountiful Mazda. I wish I would have bought a car from my boyfriend's dealership, but they didn't have many used cars. Bountiful Mazda has absolutely the worst customer service (even using the word 'service' seems like a joke) on earth and I would advise that their whole 'nice guy no pressure' routine is simply a ruse to make them seem like they're great, as if they are not like the other high pressure dealerships - but in reality they are JUST like any dealership. You will love the buying process. But wait until your pretty car breaks down and you'll find out what I'm talking about. Because you'll be taking care of those expenses yourself. I highly advise looking into a roadside service plan through someone else, if like me you got suckered into buying their stupid warranty. Also, listen to the guy who wrote a scathing review about their terrible service department, who advises to have them pull their inspection on the car before you buy it - you may save yourself some headache. Seriously. After reading those horror stories that match my experience, I'm unimaginably angry. Their logo actually says, "Our Customers are our Top Priority." Seriously? WHAT A JOKE. More

Amazing place and people! They were very friendly and made sure I had a great deal on my car. Best experience I have ever had buying a car! I would highly recommend buying from They were very friendly and made sure I had a great deal on my car. Best experience I have ever had buying a car! I would highly recommend buying from this dealer. More

Thanks Clay! I read online about cars and dealerships. I wanted a Mazda and I opted for Bountiful Mazda. Clay Charlesworth did everything he possibly could to hel I read online about cars and dealerships. I wanted a Mazda and I opted for Bountiful Mazda. Clay Charlesworth did everything he possibly could to help us in our search for a new car. As our "desires" changed, Clay didn't lose his patience. He found what we wanted and I am very happy. I'll get back to reviewing this experience after a year but I don't expect my opinion to change. I met a friend in the service department who has been buying his cars and bringing them for service to Bountiful Mazda for years and said he wouldn't go anywhere else. More