Boulder Chrysler Dodge Ram

My eco diesel Ram 1500, under extended warranty, broke down on the highway due to a faulty EGR cooler. The service manager, Jeff, told me that parts are not available, and that it may take up to six broke down on the highway due to a faulty EGR cooler. The service manager, Jeff, told me that parts are not available, and that it may take up to six weeks to repair my vehicle. When asked if I could assist them in the part search, Jeff sent me a list (all parts but one were in stock @ the factory, and I was able to source the remaining part from two sources and could have it delivered in 24 hours). Having contacted Jeff On October 31st, to see if I should order this part (I was willing to pay for it in order to get My vehicle back), radio silence ensued. Prior to sending my request, Jeff also stated that in addition to the faulty EGR cooler, my vehicle also needed new tires (true, they are worn, but are under warranty), oil change (i completed this recently but didn't erase the error message), an air filter and injector cleaning - around $2k of extras. I responded that I wanted them to proceed only with the warranty items and recalls - nothing else. Finally, after a week and multiple attemts to contact Jeff, I received a reply: Boulder Dodge will not perform the warranty repairs and safety recalls unless I purchase all of the other "repairs" from them, some of which they had already undertaken (against my explicit wishes). Furthermore, Jeff requested that I simply pay the bill for this illicit work and have my vehicle towed to another Ram service center For the necessary repairs and remaining recalls. Amazing. Boulder's a small town and I am a well-connected Boulder business owner. You can bet I will be telling this story to everyone who will listen. More

I've added some to my previous review because it seems important. As I wrote before: I was very satisfied working with Tony. He was very helpful with all sorts of aspects of buying a used vehicle and ev important. As I wrote before: I was very satisfied working with Tony. He was very helpful with all sorts of aspects of buying a used vehicle and even was willing to go the extra mile when it looked like there might be a missing jack for using the spare tire. He was both professional and personable. I never felt pressured to buy. What I've added: One thing I did not like: they clean the vehicle with something that makes the floors VERY VERY slippery. So slippery that it is dangerous!!!! One could slip off the steps into the van or off the floor and injury oneself They need to find a different cleaner!!!!!! More

I was very satisfied working with Tony. He was very helpful with all sorts of aspects of buying a used vehicle and even was willing to go the extra mile when it looked like there might be He was very helpful with all sorts of aspects of buying a used vehicle and even was willing to go the extra mile when it looked like there might be a missing jack for using the spare tire. He was both professional and personable. I never felt pressured to buy. More

Manager was very nice and friendly. The cost of parts seemed a little high. Very helpful with future care of the car. The cost of parts seemed a little high. Very helpful with future care of the car. More

Very good experience buying vehicles from Boulder Dodge. Sales staff were very knowledgeable and helpful. Sales staff were very knowledgeable and helpful. More

Sales and Finance wen smoothly. Professional and expedited. Liked my experience and will look to them if searching for another vehicle Professional and expedited. Liked my experience and will look to them if searching for another vehicle More

The service center is really bad. Customer service is poor. Technicians do not know what they’re doing. I brought my ram truck between February and March cause the air suspensions mal Customer service is poor. Technicians do not know what they’re doing. I brought my ram truck between February and March cause the air suspensions malfunctioned. They said it was the air compressor so had that installed. Few weeks later same issue. They put in a new air compressor for the second time. Same issue kept happening. They misdiagnosed the suspension failure on MANY other occasions. That cost me 6 months and thousands of dollars. They never admitted their fault and made me pay thousands of dollars for their mistakes. More

These guys were amazing! They took the time to help me find the best deal for our small business. They went above and beyond making sure our needs were met. Thanks Boulder Ch They took the time to help me find the best deal for our small business. They went above and beyond making sure our needs were met. Thanks Boulder Chrysler! More

Service manager provided personal attention, recommendations. He remembers me between appointments. And follows up with phone messages, recommendations. He remembers me between appointments. And follows up with phone messages, More

Service representative was absolutely fantastic, very customer focused maybe one of the best ones I’ve met in a long, long time customer focused maybe one of the best ones I’ve met in a long, long time More