Boulder Chrysler Dodge Ram
Boulder, CO
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I must express my profound disappointment in my recent visit to your dealership.I made a considerable effort to visit your establishment, only to find that there was a lack of interest in working with me. visit to your dealership.I made a considerable effort to visit your establishment, only to find that there was a lack of interest in working with me. I understand the concept of supply and demand, but what I cannot comprehend is the lack of professionalism and empathy displayed during my visit.To add insult to injury, I was made aware that the individuals I was dealing with were facing personal challenges, particularly with a family member in the hospital. While I sympathize with their situation, it is unacceptable to use such circumstances as leverage to guilt-trip a potential customer.Furthermore, the fact that it was 8 o'clock at night, well beyond regular visiting hours, should have been an indication of the dedication required in the sales profession. Instead, I felt unwelcome and dismissed.I have no intention of naming the individuals involved, as I believe in preserving their dignity. However, I want to make it clear that I will not tolerate being treated with such disregard and insensitivity.Your refusal to work with me over what I perceive to be a trivial matter is indeed your loss, but it is also a revelation of your dealership's values and priorities. Rest assured, I will not only refrain from conducting any future business with your establishment, but I will also dissuade others from doing so.I trust this email serves as a wake-up call to address the shortcomings in customer service and professionalism within your dealership. More
Jeff and Aiyush* are always a pleasure to work with when I have my van serviced at their location. Greatly appreciate the professionalism they provide. I have my van serviced at their location. Greatly appreciate the professionalism they provide. More
Very efficient. Ordered the required part. Called me immediately when it arrived. Set appt within 2 days and fixed it quickly. Even provided me an office so I could Ordered the required part. Called me immediately when it arrived. Set appt within 2 days and fixed it quickly. Even provided me an office so I could work while it was being done. Jeff Olivier(sp?) is a pleasure to work with, friendly and very helpful. More
I’ve had an awesome experience at this dealership. They tackled a difficult turbo issue that required multiple visits. Everything was replaced/fixed under warranty. No hassles, honest prompt communica They tackled a difficult turbo issue that required multiple visits. Everything was replaced/fixed under warranty. No hassles, honest prompt communication. I wish every experience at a car dealership was this good. More
Simple transaction. Ordered vehicle and it arrived quicker than expected. Didn't push to sell me things on the vehicle that i didn't need Thanks guys Ordered vehicle and it arrived quicker than expected. Didn't push to sell me things on the vehicle that i didn't need Thanks guys More