Boulder Chrysler Dodge Ram

Service Department - avoid at all costs We brought our Dodge Ram 2009 in for repairs. Among other costly repairs, we asked for a new cover for the passenger door window switch and after A We brought our Dodge Ram 2009 in for repairs. Among other costly repairs, we asked for a new cover for the passenger door window switch and after ADMITTING they damaged the switch they replaced the switch and charged us $235. When they couldn't get the switch cover, we were told to attach the damaged cover with duct tape! When we complained about this, they offered a free oil change on our next visit. The service manager is full of shifty reasons and explanation for a week long delay alternately claiming we ASKED for the switch to be replaced, after previously admitting they accidentally broke the switch themselves. STAY AWAY FROM THIS PLACE. More

Clean, friendly dealership in an excellent location. No overt sales pressure from this team, and they did work with me on the things mattered most to me. I have hopes for a pleasant and productive long-st overt sales pressure from this team, and they did work with me on the things mattered most to me. I have hopes for a pleasant and productive long-standing relationship with this dealership. More

TOTAL SCAM TERRIBLE! Will scam you out of your money! Took my 2002 van in to look at the breaks. I noticed a burning rubber smell coming down the mountain TERRIBLE! Will scam you out of your money! Took my 2002 van in to look at the breaks. I noticed a burning rubber smell coming down the mountain (turns out I was riding my breaks too hard, always use engine breaking on big hills!) They claimed my break calipers were seized and that had in turn ruined my rotors, break pads, master cylinder, and required my breaks to be recalibrated. they quoted me at $2300 to fix it all. I had just replaced the break pads and rotors 1 month prior to this incident and thought that it was very hard to believe that this was true. I then took my van to 2 separate mechanics and both of them said that there was NOTHING wrong with the break system at all. To add insult to injury i specifically asked them to lock the vehicle or keep in inside when not actively working on it as I had valuables in the vehicle. When I went to pick up the vehicle it was unlocked and parked outside less than 30 minutes before closing. Had I not gotten the vehicle that day it would have sat outside UNLOCKED all night long. Van is currently running perfectly fine with breaks working. DO NOT DO BUSINESS HERE! More

Asked Jeremy to take a look at my Dodge Challenger Hemi and he provided quick, professional feedback at a fair price. I will continue to do business with Boulder Dodge thanks to him and my original purchas and he provided quick, professional feedback at a fair price. I will continue to do business with Boulder Dodge thanks to him and my original purchase there. Thanks Jeremy and Mark. More

Got a good price on a WRX. It had 20,000 miles, in good shape, for less than the carfax price. Crack in the windshield but they're sending out some people to fix it. shape, for less than the carfax price. Crack in the windshield but they're sending out some people to fix it. More

Won't honor coupons from their own website Called for an oil change and was told they stopped offering the 3 pack deal "2 or 3 years ago". I just used their own site and had the coupon emailed Called for an oil change and was told they stopped offering the 3 pack deal "2 or 3 years ago". I just used their own site and had the coupon emailed to my address. Snotty service writer, just wanted to get off the phone. Seems to be right in line with the other reviews posted here. More

xxxxxxxx I Bought a truck from these guys. A newer power wagon. They sold me on the "extended warranty". When it came time to honor the extended warranty, they I Bought a truck from these guys. A newer power wagon. They sold me on the "extended warranty". When it came time to honor the extended warranty, they will use every excuse in the book to avoid working on warranty related issues. They will blame you, the previous owner, anybody but themselves. I took my truck in recently to have the ignition system worked on, and they fixed a recall issue while i had it in there. it was in relation to the shifter and slipping/popping out of gear when parked. When they put things back together, the shift/gear selector switch on the shift lever no longer worked. It worked up until they messed with it, how could that not be there fault? they tried blaming me, when that didn't work they tried blaming the previous owner saying that he put in an after market stereo and messed up the wiring. The radio was in fact original "FACTORY" equipment. The guy running the shop there is a moron. IMO... I recommend buying your vehicle elsewhere because if something happens it's these morons that are going to work on your vehicle (or make excuses about why your extended warranty doesn't actually cover anything. They wouldn't even do diagnostics on my truck under warranty. This place is a total scam. I have never dealt with such a xxxxxxx bunch at a dealership before. This is only a few of the issues i had with these guys, theres more, but im done typing... save yourself the hassle. More

Banned from Speaking with or entering Dealer premises I have been trying to get answers on work performed on my 2006 Ram 3500 Mega Cab since Boulder Doge worked on it July 18th 2019, They have asked for p I have been trying to get answers on work performed on my 2006 Ram 3500 Mega Cab since Boulder Doge worked on it July 18th 2019, They have asked for paperwork from me which I have provided to their e mail address Jeff Service Manager provided. I was told to contact Chrysler Dodge by Jeff which I did (opened a case)and was referred back to the Dealer as they performed the work. I contacted the Dealer again (Jeff) Service Manager and was told the area Manager has to deal with this, Jeff told me he would phone me back didn’t happen. August 16 th Friday I spoke with Jeremy Service Manager who told me the Area Manager was in hospital and Jeff had gone home. He could also not answer my questions. Saturday morning Service Manager Jeremy telephoned me and talks at me, when I asked my questions he spoke over me yelling I dont listen was aggressive and condescending Jeff told me to get a lawyer and contact Chrysler Dodge and Then he told me never to contact Boulder Dodge again and never come to the Dealership and slammed the phone down. I was never asking for money only an explanation on why certain work was done along with why in writing I was told all my brakes front and rear were metal to metal cost$1500..I had my brakes checked at another reputable place and they showed me the brakes and put in writing the state which was NOT metal to metal. I contacted the Boulder Internet chat and provide my info and asked for the General Manager to contact me. UPDATE August 20th. The General Manager contacted me from Boulder Dodge and said he would speak with Service Manager Jeremy and I am not banned but to deal with another Service Manager. The General Manager also explained that the experience Boulder Dodge Technicians have is they can tell the brake wear and whether the pads and disks need replacing without looking at them (I am amazed as everywhere else take the wheels off and look before telling the Customer they have to pay $1500). I would think very hard and deep before having any work done at this Dealership even if they can diagnose measurements without looking. More

Repairs are made up and charges are excessive My history Boulder Dodge goes back many years. I have bought three vehicles off of their lot over the years when they were Valley Dodge before they mo My history Boulder Dodge goes back many years. I have bought three vehicles off of their lot over the years when they were Valley Dodge before they moved to their current location. I think we all know that things are usually look a bit more expensive at dealerships and we have to be cautious, but I felt like I was always treated fairly. In the last couple of years of been purchasing oil change cards that are good for four changes and a service check. In the past, they've come up with a big, expensive list of things that needed work. I have have taken most recommendations to other places and found that I could get the work done cheaper are even that the work wasn't even needed. So still, I am going there for oil changes until recently. I went in and I had some noise in my front in suspension and I asked them to take a look at it. They could not do it at that time because of a shortage of personnel. They still change the oil and made a service check Two weeks later I had an appointment to check the suspension (I had previously taken it to another place and they said there's nothing wrong with the front in suspension), but I wanted to take it there to make sure. Once the Dodge guys got a hold of it again they came up with about $3600 project, even adding things onto the potential bill that were listed as okay two weeks before. They gave me a bill for looking for $140 which I paid. They had also added that I needed a brake job, which turned out to be not necessary, and they took that off of the $3600 quote because Jeremy realized that I had been in two weeks before and everything had been rated is okay. Sunday, one of my friends commented that if they don't give you a written signed form on what the price will or they are limited to $75 charge which I would have paid. When I went in there to complain about that they refunded my money and told not to come back again and lied about telling me that they had told me what the fee would be. That was an outright lie and was repeated over and over again. I the end when they tell me I would never come again, I didn't have to say that yes I agree, you didn't have to say that. I had taken the vehicle now to two other places that told me that there is nothing wrong with the front suspension and that could have the work done and although not necessary and there were no charges for the examinations. It might improve the sound quality of my suspension, but it would be less than half the price of a quoted. Boulder Dodge did return my$140, lied about what was said and offered. I have learned my lesson with Boulder Dodge. More

$5000 to fix a car I bought a week ago We purchased a car here a week ago, it started making a squeaking sound a day after we purchased it. As the days went on it became a loud clanking sou We purchased a car here a week ago, it started making a squeaking sound a day after we purchased it. As the days went on it became a loud clanking sound. I brought it in to a local shop to find out it needs all new front end ball joints, control arms, upper and lower, tie rod ends and suspension. We can not get a call back from the dealership and are now looking at over $5000.00 in repairs. Stay away from this dealership!! More