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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews
Call Service Center (414) 338-7948

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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November 13, 2023

Always a great buying experience at Boucher Volkswagen. The service department is top notch and keeps me coming back. More

by JasonZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kryszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Zantow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Veguilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Imig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Christofferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Easterlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony McBain
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Nov 22, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Jason, our staff is committed to providing each of our clients with the best automotive experience! We can't wait to see you again, have a great day.

November 10, 2023

Taken as soon as I drove up. Great waiting area. Video showing service and other areas under the car and hood. Great waiting area with coffee, drinks and snacks. Mechanic came ou More

by MSCHIMENZ42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Tillmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

We strive to make sure you have an amazing experience at our dealership. Your satisfaction is important to us! We sincerely value your business and look forward to your next visit!

November 09, 2023

Comfortable waiting area Had my car serviced there They took care of everything very quick More

by ACLAUSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 10, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

November 02, 2023

Professional and friendly service. Felt complete confidence in their workmanship. Prompt service. All questions answered. More

by TOOTHGUY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we are glad that you had such a great experience with our team. It's a pleasure to be of service to you! Feel free to reach out to us if you need anything. Have a wonderful day.

November 02, 2023

Staff is always pleasant + accommodating. This is my 2nd tire incident; Jacob goes out of his way to explain and does timely follow-up, as promised. More

by LRUNGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
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Nov 03, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Lrunge, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2023

Seriously the service is on point every time I bring my car in. Whether I book an appointment or use the Express Service, everything is always on point! The wait times are low, the service staff is always More

by Ashe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob, Wenzel
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Nov 02, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thanks Ashe for highlighting some of our staff who helped make this such a great experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 26, 2023

Always seem to have some issue when I leave the dealership. Not very happy with service More

by mdlenski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Larsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 28, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

We regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Matt Larsen, at 414-525-1100 so that we can make this right.

Oct 28, 2023 -

mdlenski responded

I’ve dealt with Matt during this and didn’t resolve the issue. Only person I want to speak to is your GM.

October 26, 2023

Emmanuel was very kind and helpful. He communicated what needed to be done to the car and included a video on the check-up. More

by CL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmanuel
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Oct 28, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!

October 25, 2023

Too expensive, quoted $1k to fix antenna on jetta, took it to mechanic that replaced my engine offered to replace antenna for $135 per hour for a 3 hour job. No complaints about service department except w More

by james_faustmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Larsen
2.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Piper
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Oct 26, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi James, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

October 20, 2023

Friendly, and very informative. Also did great work on my car. Very grateful. Thanks again :) More

by THEEBEATNIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Piper
Report | Print
Oct 26, 2023 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

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