Boucher Volkswagen Marketplace of Franklin - Service Center

Easy Service visit Fast, professional, and courteous. The waiting room was also very comfortable, with Wi-Fi, beverages and snacks. This is exactly what a service appoin Fast, professional, and courteous. The waiting room was also very comfortable, with Wi-Fi, beverages and snacks. This is exactly what a service appointment should be. More

New tires. David E Everything great! Friendly and prompt service! David E always so helpful. Waiting area is awesome My new tires are great. The price was competitive Everything great! Friendly and prompt service! David E always so helpful. Waiting area is awesome My new tires are great. The price was competitive with other places we checked More

Quick and easy Got me taken care of promptly and effectively. Even provided me a shuttle to take me to lunch while I waited. Friendly professional staff as well. Got me taken care of promptly and effectively. Even provided me a shuttle to take me to lunch while I waited. Friendly professional staff as well. More

Excellent dent repair and oil change Very expedient and always kept me in the loop as to the status of the repair. The quality and service was exceptional, and were responsive to my time Very expedient and always kept me in the loop as to the status of the repair. The quality and service was exceptional, and were responsive to my timeline. More

Antenna They did a great job. No problems thank you so much. Plus they have coffee and treats and a shuttle service!!!! Yes! That means I can eat breakfast They did a great job. No problems thank you so much. Plus they have coffee and treats and a shuttle service!!!! Yes! That means I can eat breakfast More

Highly recommend Boucher Franklin! This is the only place I will take any of our cars. They are honest, dependable and go over and above every time! I would highly recommend this deal This is the only place I will take any of our cars. They are honest, dependable and go over and above every time! I would highly recommend this dealership for purchasing a used or new vehicle and for all your service needs. The staff is extremely knowledgeable and the dealership is very clean and accommodating. More

Good service ando attention Good people’s attention and services it’s very comfy when the people’s waiting for the services excellent and excellent attention whit the peoples go Good people’s attention and services it’s very comfy when the people’s waiting for the services excellent and excellent attention whit the peoples go for the dealer thank everybody More

Even with a Volvo things were great. I have taken my car to Boucher Volkswagen of Franklin a few times and I have been impressed with the how friendly the service dept. is and the communi I have taken my car to Boucher Volkswagen of Franklin a few times and I have been impressed with the how friendly the service dept. is and the communication throughout the time the car is there is great. They get the work done properly! I am not one to write reviews, especially for a car dealership, ha. I just want them to know I appreciate their work. I chose them originally from a referral from a family member. Even if I have a Volvo they were happy to see me and took great care of my car. ! I had always worked with Alexandria Cornella, but this time she was not there and I worked with David Eichstaedt and one other that I don't know his name , they are all professionals that did a fine job!! Cost factor was not a issue and was very fair. More

Service department issues I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst is by far the Vw in franklin. I have brought my car in twice and left with more issues then I originally went there with, like it would happen as soon as I pulled out of the stealership. Seems weird not saying it's there fault it happened but it happened twice now so I sort of am putting some blame on them. They recommend you buy parts you don't need and there service is wayyy overpriced for what you get. They don't give you deals unless you ask either so be sure to look online, it has happened to me three times now. The only reason I gave them once star(was the lowest I could go) was because they have a very nice waiting area, I would know I've been here multiple times this weekend already. I know not all Of it is directly the employees who work here's fault but if Vw wants to keep lifetime customers they need to use this dealership as and example of how not to be run. More