Boucher Volkswagen Marketplace of Franklin - Service Center

Service done as expected. Forgot to do the coupons I had on the bill but the cashier quickly rectified. New oil change tag on window had the wrong next visit mileage on it, actually less than the mileage on the bill but the cashier quickly rectified. New oil change tag on window had the wrong next visit mileage on it, actually less than the mileage I came in with More

Jason from the service team immediately greeted me upon arrival and was very attentive to my car's "Service Express" needs. The full team worked on my car quickly and thoroughly. arrival and was very attentive to my car's "Service Express" needs. The full team worked on my car quickly and thoroughly. More

Quick, pleasant and efficient service department. Just bought my first pre-owned VW and they jumped on a minor recall and took care of it with no hassle. Will use them for all my service. bought my first pre-owned VW and they jumped on a minor recall and took care of it with no hassle. Will use them for all my service. More

Awesome, as always I've been coming here for over 6 years and have never walked out with less than excellent service. The staff is friendly, professional, and always str I've been coming here for over 6 years and have never walked out with less than excellent service. The staff is friendly, professional, and always strives to give their best. In a world of sketchy repair shops VW Boucher is a blessed oasis of honesty and integrity. I've occasionally found lower prices elsewhere but, as they say, you get what you pay for. Here I know I'll always end up with quality repairs and a staff that backs up their work. 5 stars, only because I can't give 6. More

I have been getting my Jetta GLI serviced here for the past year and-a-half and am happy with the quality and cost of the service that has been performed. I would recommend calling to schedule service ins past year and-a-half and am happy with the quality and cost of the service that has been performed. I would recommend calling to schedule service instead of using the online scheduler as the service managers themselves are good about recommending only what needs to be done. I will definitely continue to trust my car with the service department at VW Boucher of Franklin. More

It's always fairly easy to get in for service when needed. Service reps are always very friendly and willing to hear my concerns. They are on time and call you when they say they will. needed. Service reps are always very friendly and willing to hear my concerns. They are on time and call you when they say they will. More

I would like to point out that your service man Dave Eichstädt is very professionell, courteous and goes the extra mile to keep the customers happy. Eichstädt is very professionell, courteous and goes the extra mile to keep the customers happy. More

Timothy Finkel was a wonderful service consultant. I was in for an oil change and steering wheel lock up. He helped me with my concerns. No concerns were found with my steering wheel. He also informed me th in for an oil change and steering wheel lock up. He helped me with my concerns. No concerns were found with my steering wheel. He also informed me that VW will do an oil consumption test for my VW due to me having a concern about my oil consumption. My jettas oil light has came on twice within 4000 miles after past oil changes,providing me with awareness that the oil is consuming quickly within the 10000 mile interval. I have called VW of America and they recommended to visit a different VW dealership to have an engine oil consumption looked at. Tim assisted me in topping off my oil due to it being low and scheduled an oil change/oil consumption test. I will bring my Jetta back once i hit 1000 miles to have it looked at even further. Overall the service has been a positive experience. More

Your staff always goes out of there way to help,And are very knowledgeable at time of service and help in recovering coupons to help lower my cost. very knowledgeable at time of service and help in recovering coupons to help lower my cost. More

I had a very good experience at the dealership customer service was excellent the area was very nice I sat in waiting for my vehicle will let people know that they have good service. service was excellent the area was very nice I sat in waiting for my vehicle will let people know that they have good service. More