Boucher Volkswagen Marketplace of Franklin - Service Center

blown away by tire blow out-service Frigid temps, snow, tire blow out, not a great combination...went to the express lane service @ Boucher VW to get my tire replaced mounted and balance Frigid temps, snow, tire blow out, not a great combination...went to the express lane service @ Boucher VW to get my tire replaced mounted and balanced. I had as well a minor paint scrape from a mystery parking lot encounter that i had planned on trying to rub out when it was bit warmer. The wash and detail folks @ the express service group in the process of washing my GTI after the tire was replaced rub that ding dang thing right out ! What a delightfully pleasant surprise when a green GTI was pulled up and parked in front of the dealership i assumed it was not mine because the scrape was not there, when i was handed the keys it dawned on me that the team had not only washed but had buffed out that scrape. KUDOS to the detail team. L. Murphy More

Lacking The employee that delivered my loaner told the person checking me in that the car had 1/4 tank of gas. When I got in, the gauge read 1/16 of a tank. I The employee that delivered my loaner told the person checking me in that the car had 1/4 tank of gas. When I got in, the gauge read 1/16 of a tank. I was worried I wouldn't even be able to get to work on that. This is my first service experience at Boucher, I have previously had my cars serviced at Concours/Umansky and have never received a loaner with less than a full tank. The service guy told me they would call me when the car was ready. I was hoping to pick it up on my lunch hour and instead had to call THEM to see if the car was finished. It was. More

As always excellent service from Matt! I’ve had my car for over 8 years and still love it! Wouldn’t take my car any place else for service! for over 8 years and still love it! Wouldn’t take my car any place else for service! More

Outstanding service, efficient work product, friendly faces I truly enjoyed the service that I received yesterday from you staff. They were timely, they were efficient, and they did the job right. Thank you I truly enjoyed the service that I received yesterday from you staff. They were timely, they were efficient, and they did the job right. Thank you Gordon. More

Perfect as always. I have been going to this store for over 10 years. The crew here is exceptional and especially David Eichstadt. Rates are fair, given the level of w I have been going to this store for over 10 years. The crew here is exceptional and especially David Eichstadt. Rates are fair, given the level of work, but most of all the service is consistent and the communication is great. More

Awesome Bucher was great. I've literally been treated like a visus by Russ Darrow's service department and am so glad to be working with people I can trust. Bucher was great. I've literally been treated like a visus by Russ Darrow's service department and am so glad to be working with people I can trust. More

Disappointed to be a female and be Ripped off by service consultant. Paid for two parts didn’t need. Thank to honest mechanic got a refund for 1 item. This is frustrating. I will not be returning. consultant. Paid for two parts didn’t need. Thank to honest mechanic got a refund for 1 item. This is frustrating. I will not be returning. More

Had another great experience. Had my car towed in after hours. Dave called me with an estimate by 8:30 the next morning and the car was repaired by 2:30. Couldn’t have been better! hours. Dave called me with an estimate by 8:30 the next morning and the car was repaired by 2:30. Couldn’t have been better! More

As always, everyone was very professional and helpful!! I love my VW crew!! I love the fact that they have snacks in the waiting area! love my VW crew!! I love the fact that they have snacks in the waiting area! More

ew snow tires Kind,competent staff, quick turnaround on the day of the install.Prior to that ,Darius was extremely helpful assisting us regarding our choice of snow Kind,competent staff, quick turnaround on the day of the install.Prior to that ,Darius was extremely helpful assisting us regarding our choice of snow tires. More