Boucher Volkswagen Marketplace of Franklin - Service Center

Service Brian called by 9am and let me know what was going on with my car!! Great communication about what my car needed and it was quick!! Brian called by 9am and let me know what was going on with my car!! Great communication about what my car needed and it was quick!! More

Some of the nicest people to work with. I've been using this dealer for their service and sales for many years. They have always been wonderful to work with and I look forward to working wit I've been using this dealer for their service and sales for many years. They have always been wonderful to work with and I look forward to working with them for years ahead. More

Totally honest,informative and efficent Jason is always up front with any issue dealing with my Taureg. When I come into the Boucher Service Department I feel like I'm among friends. Jason is always up front with any issue dealing with my Taureg. When I come into the Boucher Service Department I feel like I'm among friends. More

Brake job I had brake service, oil change and tire rotation done at Boucher VW. Jason and David always pleasant to deal with. As always the best service in tow I had brake service, oil change and tire rotation done at Boucher VW. Jason and David always pleasant to deal with. As always the best service in town!!! More

I love my service team My check engine light came on in my car and David came to the rescue. I waited until Wednesday so I could leave my car with the Service Department. My check engine light came on in my car and David came to the rescue. I waited until Wednesday so I could leave my car with the Service Department. I was concerned of coming into contact with people since I have been quarantined due to COVID-19 and my position with patients. I was able to sanitize everything including my key, left it for the service tech and was on my way in my second car to help others. I got the next patient seen without a glitch. Upon the completed service I called in my card, the key was in the car and ready for me to pick up. There was a cover on the steering wheel and I sanitized (my precaution) and left. Thank you David and the Service Team. More

Brian at the service center is awsome Brian understood my needs during these pandemic times, by supplying a driver, and when I had a malfunctioning part, loaned me a car- helping me follow Brian understood my needs during these pandemic times, by supplying a driver, and when I had a malfunctioning part, loaned me a car- helping me follow the stay at home law promoted by the government More

No nonsense service Met Jason as I pulled in for recall repair. He said an hour or a little more. Fifty five minutes later I was on my way home. The experience was just Met Jason as I pulled in for recall repair. He said an hour or a little more. Fifty five minutes later I was on my way home. The experience was just as I hoped for. More

Treated like a valued customer all of the time! Even if I have had some warranty and recall issues on my 2018 Volkswagen Atlas SEL, I have never been treated like I was a nuisance or that they didn' Even if I have had some warranty and recall issues on my 2018 Volkswagen Atlas SEL, I have never been treated like I was a nuisance or that they didn't value my business. More

Boucher VW of Franklin continues to serve customers in a courteous an professional manner. While having my car serviced is not something I look forward to, I do enjoy catching up on the latest news from VW courteous an professional manner. While having my car serviced is not something I look forward to, I do enjoy catching up on the latest news from VW with Jason Zakszewski and Joe Kryszewski. Thanks for another job well done! More

nice waiting area, too long - 90 minutes for an oil change I just received a flyer in the mail with price reductions for oil, wipers, and air filters - I would like to get credit . Is that doable now? I just received a flyer in the mail with price reductions for oil, wipers, and air filters - I would like to get credit . Is that doable now? More