Boucher Volkswagen Marketplace of Franklin - Service Center

Good as always. Professional and consistent which is important to me. Knew that my vehicle was being taken care of, and got the impression that COVID guidelines were being followed. Thanks. important to me. Knew that my vehicle was being taken care of, and got the impression that COVID guidelines were being followed. Thanks. More

Overall Experience Always Good From the purchase of our used 2016 VW Jetta to the ongoing maintenance to the follow always satisfied. From the service side no hard sell to get thing From the purchase of our used 2016 VW Jetta to the ongoing maintenance to the follow always satisfied. From the service side no hard sell to get things done or replaced that are not necessary. Consultative suggestions and feedback are provided. More

Prompt and courteous Boucher Volkswagen is my preferred full service provider for my Audi Q5. Service is prompt, courteous and technicians are very knowledgeable even with Boucher Volkswagen is my preferred full service provider for my Audi Q5. Service is prompt, courteous and technicians are very knowledgeable even with non-Volkswagen vehicles. More

Almost Perfect I brought my car in for a brake system flush. The Service Dept told me it would be about an hour. They were right on time and everything was fine, e I brought my car in for a brake system flush. The Service Dept told me it would be about an hour. They were right on time and everything was fine, except when I got home, I checked the bill and found they had forgotten to deduct the $10 for the coupon I had. I had to call them back, and I should see a credit on my charge. Otherwise everything was great! More

Great Service ! I waited more for a tow than to get me into my rental so I can get to work. Within 24 hours they were able to find out what the problem was and within a week and a half, get an engine and into my rental so I can get to work. Within 24 hours they were able to find out what the problem was and within a week and a half, get an engine and installed it. More

Work done promptly and correctly. A problem free transaction. Was kept ingormed of progress and estimated completion time of job. Always a pleasant experience. 2005 Jetta with 240,000 miles kept in transaction. Was kept ingormed of progress and estimated completion time of job. Always a pleasant experience. 2005 Jetta with 240,000 miles kept in top order by service dept. More

Sloppy inspection June 19,2020 I brought my Tiguan in for an oil change. I was concerned that my brakes might need replaced, so specifically asked that my brakes be in June 19,2020 I brought my Tiguan in for an oil change. I was concerned that my brakes might need replaced, so specifically asked that my brakes be inspected. I was told after the inspection that my brakes were still in good condition with 10mm of brake lining. I was then told I needed spark plugs and brake fluid flush. I scheduled the recommended service for June 23, 2020. Approximately an hour into the scheduled service I was told that I needed brakes replaced. The person said instead of 10 mm of lining there was 2mm. They also found two other problems. I expected the visit to cost around 400 dollars. I was handed a bill for 1400 dollars, which they “gracefully” took 100 off. My biggest concern is one of safety. I left the day after my appointment to drive 1000 miles and I wonder if my safety was put in danger because of a sloppy inspection. More

I always feel like I’m part of the family when I step into the dealership. I know I’m taken care of with both my vehicles. into the dealership. I know I’m taken care of with both my vehicles. More

I love Boucher VW Franklin I buy my cars at Boucher VW because of my sales man Jamal and the great Service Team. I always feel like they listen to my concerns and find a remedy I buy my cars at Boucher VW because of my sales man Jamal and the great Service Team. I always feel like they listen to my concerns and find a remedy More

Totally unacceptable length of time It took for the appointment. My time is just as important as your time. So very disappointed in service department. appointment. My time is just as important as your time. So very disappointed in service department. More