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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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August 19, 2020

I had dropped in for their express lane oil change. What fantastic Service....did a beautiful job and cleaned by car nicely which was unexpected! More

by TINA.MCKANDES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Christofferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2020

I am pleased on the time and 5 page review of my car for 40,000 this is my ninth VW Jetta and have no problems with this brand and model looking forward to my 10th one next year More

by HTCGREG07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for the review!

August 17, 2020

I was discouraged by the lack of enforcement of our state's facemask policy. Several other customers were seated within 6 feet of me and each other and were not wearing face masks. I had to stand out More

by SBENNETT6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Eichstaedt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

We appreciate your feedback. At Boucher, we’re continuing our commitment to keeping our guests and employees safe during the Covid-19 pandemic. Throughout all Boucher locations, both face masks and gloves are available to all guests upon entering. We are doing everything we can to enforce the state mask mandate but per CDC, wearing a mask may not be possible in every situation for some people. That is why we are taking extra precautionary measures including floor signage in place to ensure proper social distancing and wiping commonly touched surfaces multiple times per day. Please feel free to contact our General Manager, Pat Easterlin, at 414-525-1100 with any further questions or concerns.

August 13, 2020

Never fails, every time I bring my car in, everyone is always so friendly and helpful. I worked with Brian Piper this time and he did an excellent job! More

by Ashe
Recommend Dealer
Yes
Employees Worked With
Brian Piper
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for sharing!

August 12, 2020

10000 mile oil change, etc. Everything went well as usual. Very efficient service department and advisors. that is the reason that I continue to come back and buy my cars from More

by carlzaar
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Piper
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for the wonderful review!

August 11, 2020

The service dept and Nick Imig were all ready for me when I arrived. The wait time was very reasonable and the coffee was delicious. More

by budischmike
Recommend Dealer
Yes
Employees Worked With
Nick Imig
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

We appreciate you sharing about your experience!

August 08, 2020

Visit was great service was great courtesy driver was great ( Steve) work on truck was great and done in the time frame it was supposed to be. Driver picked me up when I got there truck was parked in fro More

by RUSSELL4158
Recommend Dealer
Yes
Employees Worked With
Luis Veguilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Christofferson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

We appreciate the review, Russell!

August 08, 2020

Courteous and helpful employees. Waiting area was clean and disinfected while I was there. Waiting area has coffee, soda, and snacks. Always very thorough and helpful. More

by JAMIELUSIAK
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

Jamie - we appreciate the review and are happy to hear you had a clean and comfortable wait while your vehicle was being serviced. We hope to see you again in the future!

August 07, 2020

Michael Tillmann was our salesman for my 2016 Tiguan back in Dec 2019 👍🏻 I love my Tiguan 🙂 I would highly recommend Michael for future sales More

by GSTEGER1
Recommend Dealer
Yes
Employees Worked With
Marisol is a great service agent
Aug 31, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

It's great to hear you are loving your VW Tiguan! Thank you for the positive review!

August 06, 2020

Amazing service !! Thank you for always being efficient Your team was able to find a nail in my tire , something that has gone undetected at other places. More

by MERISSA.KELSEY
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for sharing, Merissa!

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