Boucher Volkswagen Marketplace of Franklin - Service Center

Got right in, and the service that was to be preformed was explained. The waiting room was clean and well stocked. The car was ready at the estimated time. was explained. The waiting room was clean and well stocked. The car was ready at the estimated time. More

I appreciate Jason’s prompt and courteous efforts to service my vehicle and get me back on the road. Thank you for bailing me out. service my vehicle and get me back on the road. Thank you for bailing me out. More

This dealership is so quick and efficient with getting your car in and out in a timely fashion. I had a headlight bulb go out after they fixed my DRLs and Brian told us to come right back and they fixed i your car in and out in a timely fashion. I had a headlight bulb go out after they fixed my DRLs and Brian told us to come right back and they fixed it within 5 min. This is the second time I have used Boucher Volkswagen and I will continue to use them for all my services. More

Great service as usual. However, I noticed two Great service as usual. However, I noticed two customers with their masks pulled down.One was standing at the coffee table for several minutes Great service as usual. However, I noticed two customers with their masks pulled down.One was standing at the coffee table for several minutes without his mask on. More signs or gentle reminders may be needed.All others customers were wearing masks. More

Had an issue with rattling in my door. Issue was not resolved with original service, however dealership followed up and the issue was ultimately resolved. resolved with original service, however dealership followed up and the issue was ultimately resolved. More

Took almost two hours for an oil change and tired rotation which I didn’t think would take that long. Also my tire pressure was low the day after. I have pre paid maintenance so I will come back but rotation which I didn’t think would take that long. Also my tire pressure was low the day after. I have pre paid maintenance so I will come back but would have preferred much quicker timeframe at a different place especially since I had an appointment. More

Service representative did an excellent job explaining what had to be done to my car and gave me an estimate on the cost. He also reassured me the car would be done the same day. He called me when the ca what had to be done to my car and gave me an estimate on the cost. He also reassured me the car would be done the same day. He called me when the car was completed. More

I enjoy my experience with Boucher VW. My car is well taken care of by professional mechanics. The waiting area is comfortable and always has coffee/water and snacks. This is my 4th car from Boucher VW. taken care of by professional mechanics. The waiting area is comfortable and always has coffee/water and snacks. This is my 4th car from Boucher VW. I am very happy with the service. More

Love to go to Boucher's VW in Franklin. Relaxing modern clean customer lounge where I can continue to do my business remotely. The staff is extremely friendly, helpful and straightforward. Dave is great. A clean customer lounge where I can continue to do my business remotely. The staff is extremely friendly, helpful and straightforward. Dave is great. Always nice to catch up with Jamal who plants the seeds in my head for the next car! More

Boucher VW is an excellent dealership to buy, lease, or get repairs done to your vehicle. Great customer service, always on time, and always keeps me informed of any potential issues that might arise in th get repairs done to your vehicle. Great customer service, always on time, and always keeps me informed of any potential issues that might arise in the future re: my vehicle. More