Boucher Volkswagen Marketplace of Franklin - Service Center

I’d rate negative if allowable. This guy is a manager and has absolutely zero people skills. His dealerships service department damaged my vehicle through their own negligence and never an apology given. Act has absolutely zero people skills. His dealerships service department damaged my vehicle through their own negligence and never an apology given. Actually quite the opposite, arrogant attitude and trying to intimidate a customer, as well as escalating a situation that was entirely their fault. Also, he ignored the fact that the service manager pushed a customer. More

Great experience great people and great customer service. The team here always surpasses expectations. Very customer oriented and prices are always more than fair! Thank you! The team here always surpasses expectations. Very customer oriented and prices are always more than fair! Thank you! More

I enjoy the customer service at this service center. I was incredibly disappointed in the lack of proper mask wearing in the service and sales departments. Many employees wearing incorrect face coverings was incredibly disappointed in the lack of proper mask wearing in the service and sales departments. Many employees wearing incorrect face coverings or having a proper mask not covering mouth or nose. I work in healthcare and this PPE is valuable, I would hope people would do the right thing. More

Great service as per usual! Job was completed on time and at the price quoted. Also got my vehicle in on short notice. I highly recommend! and at the price quoted. Also got my vehicle in on short notice. I highly recommend! More

Jason and the team are a god send. Jason is extremely patient professional and customer service oriented. I’ve been taking my cars here for a decade and can’t wait to get my new atlas serviced here knowi patient professional and customer service oriented. I’ve been taking my cars here for a decade and can’t wait to get my new atlas serviced here knowing it is in good hands! More

Always pleased with our services at Boucher! It’s great to have a dealership give you fair prices, excellent service, and no pressure recommendations and insights so I can plan future maintenance. Our serv to have a dealership give you fair prices, excellent service, and no pressure recommendations and insights so I can plan future maintenance. Our services have always been completed promptly. Thank you! More

Everyone on the staff is always courteous and patient in all matters brought to their attention. From walking in the garage to leaving after service is complete, attitude is always great. all matters brought to their attention. From walking in the garage to leaving after service is complete, attitude is always great. More

Work done on time for price quoted. I would recommend to others. Price is as expected for a dealership. Car was clean when returned. Thanks! others. Price is as expected for a dealership. Car was clean when returned. Thanks! More

Quickly fixed my issue as well as topped off fluids and washed it. Above and beyond my expectations. I will make sure my wife starts bringing her car their as well. Thank you washed it. Above and beyond my expectations. I will make sure my wife starts bringing her car their as well. Thank you More

David was great to work with, he kept me informed on each step of my cars service.My car was done on time and with no issues step of my cars service.My car was done on time and with no issues More