Boucher Volkswagen Marketplace of Franklin - Service Center

I was not impressed with my most recent service appointment at Boucher VW. The primary reason for this is that the issue with my car has not been resolved. Additionally, the communication from the appointment at Boucher VW. The primary reason for this is that the issue with my car has not been resolved. Additionally, the communication from the staff, or lack thereof, was frustrating. This was my second appointment to diagnose/repair a noise I continue to hear coming from my car. A month prior, a warranty repair was completed. Shortly after picking my car up, the noise returned to the same as before. I scheduled the appointment a couple weeks in advance and requested a loaner. They were nice enough to provide the loaner at no cost since it was in for the same issue a few weeks prior, which I appreciated. However, I was frustrated when I dropped off my car at 8:00 am for an 8:15 am appointment, and I had to wait about 45 minutes for the loaner car to be cleaned up. This wouldn't have been quite as irritating had someone acknowledged this or apologized for the inconvenience. I didn’t receive a call until about 3:00 pm that day, stating that they hadn't heard the sound and asked for some additional information. I didn't hear back the rest of the day. The next day around 9:30amI called to get an update. At that time, I was informed the car was done and nothing was wrong with it. An update would have been appreciated to know when to expect my vehicle to be done. But the most frustrating part is that the noise still has not been fixed. I purchased the car two years ago brand new from Boucher and it has less than 30k miles on it. The reason I purchased a new car is so that I didn’t have to deal with ongoing issues like this. I plan to have my service done at a different Volkswagen dealer in the future. More

Top notch people! Excellent service department! The Top notch people! Excellent service department! The price of my battery was cheaper here than at another VW dealership. Jason is always on top of hi Top notch people! Excellent service department! The price of my battery was cheaper here than at another VW dealership. Jason is always on top of his game and provides excellent service. He is never too busy to answer questions and makes sure to explain everything that transpired with my car. I was able to bring my car in with NO APPOINTMENT. More

I was happy with the service. Things were done in timely manner. Courteous staff and waiting area is always clean and comfortable and it’s always nice to have water and soda available. manner. Courteous staff and waiting area is always clean and comfortable and it’s always nice to have water and soda available. More

Good work and good communication when a part had to be ordered. Helped me with a free rental when the repair took longer than expected. ordered. Helped me with a free rental when the repair took longer than expected. More

I arrived for a 10am appointment that I waited for, was 1 hour and 50 minutes for an oil change and tire rotation. I requested a screw to be removed that was in the front tire, was told there was nothing in hour and 50 minutes for an oil change and tire rotation. I requested a screw to be removed that was in the front tire, was told there was nothing in the front tire and "it must if fell out." Was also told I needed a new tire due to having a slow leak. Got home screw was there, now in the back tire due to the tires being rotated. Took it to a mechanic the following business day and the screw was remove. Oh and I do not have any slow leaks in any of the tires. Will never return to this location. More