Boucher Volkswagen Marketplace of Franklin - Service Center

I can’t remember the young guy that help me but he was awesome he was very attentive very knowledgeable I am very concerned about everything that was being done awesome he was very attentive very knowledgeable I am very concerned about everything that was being done More

Did not and would not fix my rain sensor wipers under certified warranty. Had to take car back to dealer where car was purchased to get fixed. Would not recommend this dealer for service. certified warranty. Had to take car back to dealer where car was purchased to get fixed. Would not recommend this dealer for service. More

In and out. Great service! My bill was less than expected and the muffins were fresh and delicious! Hot Starbucks coffee and cold bottled water. expected and the muffins were fresh and delicious! Hot Starbucks coffee and cold bottled water. More

David was great! He answered my questions and didn’t pressure me to buy/pay for any other services that what i came in for. pressure me to buy/pay for any other services that what i came in for. More

Nick was extremely helpful and made my car new car buying experience a great one! I highly recommend this dealership ! I Love my new Atlas!!!! experience a great one! I highly recommend this dealership ! I Love my new Atlas!!!! More

Thank you Emmanuel for taking care of my car so quickly on such a short notice. You and your team are very professional and I appreciate your work. on such a short notice. You and your team are very professional and I appreciate your work. More

...but... two hours for an oil change (unscheduled) is toooooooooo long. I was told an hour to an hour and a half. I would remove your “ no appt needed” when you will be that slow. toooooooooo long. I was told an hour to an hour and a half. I would remove your “ no appt needed” when you will be that slow. More

The Service Center at Boucher VW in Franklin is top-notch. From beginning to end they were very helpful, told me likely costs, ETA when my car would be ready, etc. Best service center in the biz! P top-notch. From beginning to end they were very helpful, told me likely costs, ETA when my car would be ready, etc. Best service center in the biz! Period! More

Friendly, competent staff. Clean waiting area. Easy check in. Car wash included. My VW is taken care of at Boucher VW. You should go there too. in. Car wash included. My VW is taken care of at Boucher VW. You should go there too. More

The staff is always friendly and it's nice to be able to drop my car off and come get it after work. My only issue was that I was charged for a battery replacement in my key fob even though I did not ask fo drop my car off and come get it after work. My only issue was that I was charged for a battery replacement in my key fob even though I did not ask for one; I actually had one at home I just hadn't gotten around to since the keys I bring to the dealership are my spare keys. More