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Boucher Volkswagen Marketplace of Franklin - Service Center
Franklin, WI
669 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center
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July 22, 2021
Amazing!!! Usually don’t care for dealerships, but helpful and prompt service was fantastic. Went in for a transmission service and brake light repair, was out before I knew it. helpful and prompt service was fantastic. Went in for a transmission service and brake light repair, was out before I knew it. More
by darrian.garrett
Verified Customer
July 21, 2021
Extremely disappointed and frustrated. I got the feeling they didn’t even look into my issue. I brought car in on July 14 to have a sunroof leak checked. Later in the day I called to check on the status a they didn’t even look into my issue. I brought car in on July 14 to have a sunroof leak checked. Later in the day I called to check on the status and they told me they had fixed the problem, that one of the drain tubes was clogged. I know this was not true since I had checked the drain tube myself and confirmed no blockage. It had rained heavily the day I brought the car in, and when I picked my car up as soon as I sat down inside and looked at the headliner it was soaked - problem not fixed!!! The fact that nobody would have checked this before handing the car back over to me is astounding. I went back inside and by that time everyone was gone in the service department, but another worker I stopped told me to call the service manager. I have not called the service manager yet because I honestly haven’t had any confidence that my concern would be adequately looked into and I don’t appreciate being lied to. On the other hand, I still have a car that leaks water anytime it rains which is a major point of stress for me. The panoramic sunroof leak issues on the Golf sportwagens Are well documented, so I would have thought they would have known exactly what my issue was, or at least do a little checking into it to figure it out. More
by DIGITLBATH
Employees Worked With
July 21, 2021
Great service, professional staff. Jason is always a great help with getting service scheduled. He also recommends service and everything needed to keep my VW in top shape. great help with getting service scheduled. He also recommends service and everything needed to keep my VW in top shape. More
by ASWEETMAN318
Employees Worked With
July 17, 2021
They was supposed to top off all fluids but instead they marked everything down as n checked and filled ..but didn’t actually do a top off at all . Had to return to have them top it off marked everything down as n checked and filled ..but didn’t actually do a top off at all . Had to return to have them top it off More
by HEWINGDEREK
Employees Worked With
July 16, 2021
2 other places couldn’t find what was wrong with my car. But you did! And you have a shuttle! I’ll bring my VW to you from now on! Thank you! But you did! And you have a shuttle! I’ll bring my VW to you from now on! Thank you! More
by p_l_dean
Employees Worked With
July 04, 2021
Excellent service staff, the no-nonsense approach is reassuring, and they do quality work... GREAT JOB GUYS!!!! I will come back for all my service needs reassuring, and they do quality work... GREAT JOB GUYS!!!! I will come back for all my service needs More
by FULLMETL23
Employees Worked With
July 03, 2021
If i could give 10 stars i would. Ive said it before and i'll say it again... this is the ONLY place i take my car too. Everyone in the service department is amazing! i'll say it again... this is the ONLY place i take my car too. Everyone in the service department is amazing! More
by Ashe
Employees Worked With
July 02, 2021
Utmost care and professionalism. Sales dept makes the deal but service experience determines repeat buy-and I will because of there repeat 5 star performance deal but service experience determines repeat buy-and I will because of there repeat 5 star performance More
by gdraguti
July 02, 2021
They were very helpful. This was my first vehicle purchase ever. Made it the least stressful experience possible for me. Nick was nice enough to drop off the vehicle to my house. And Andrew and Brian purchase ever. Made it the least stressful experience possible for me. Nick was nice enough to drop off the vehicle to my house. And Andrew and Brian in financing were kind and helpful as well. Would recommend to other people looking for a vehicle. More
by HC
