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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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August 25, 2021

Had oil change and rotation of tires was not told when finished parked car out side and didn’t tell found it on my own. More

by TRIMBERGER00
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not meet any of these people must not care just another day at the shop
August 24, 2021

Had several repairs needed and cost was higher than anticipated. Service worked to find some coupons to apply and make the cost more reasonable. David and Jason always have taken care of me. More

by SNEVETS1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis
August 18, 2021

I’ve always had a good experience at this dealership they’ve always kept me up to date on my vehicle health and made repairs quickly More

by CARS48202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2021

Everyone was very efficient and communicative. The problem was quickly assessed and fixed. And, they checked what was covered by my extended warranty and the bill was less than anticipated. More

by MAUREENKILMURRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Piper
August 11, 2021

The service department completed the repairs promptly and I will definitely be using this dealership for all future service needs for my 2014 VW Jetta. More

by Kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2021

Excellent overall experience! I have been a customer for a long time and continue to come back because of the outstanding service and value. The entire dealership provides excellent service from sales to s More

by JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2021

Great service, clean space, and friendly staff. I have been having my vehicle serviced here for years and would highly recommend them for any automotive needs you may have. More

by JMBECK7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 07, 2021

I spent 47 years in the automotive industry and I have to give Pat and his team a huge complement on the quality that he and all his people provide to the customers that walk through the doors whether it be More

by WICARANDTRUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Imig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Easterlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 06, 2021

The price was an absolute outrage, I paid 7000 for this car and I get an estimate of 7700 for repairs. I don't know if this is a sales tactic, but I got necessary repairs taken care of at a local garage f More

by VW NIGHTMARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Boucher Volkswagen Marketplace of Franklin responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Please feel free to reach out to our Service Manager, Matt Larsen, at 262-886-2886. We would love to make things right if you give us another chance.

August 06, 2021

The only service deptartment that I would use.. They are the best. I would recommend Boucher VW service department to everyone. Boucher VW service department is the only service department that my entire More

by JOEKRYSZEWSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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