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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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October 09, 2021

Talked with Matt the tech about my service recommendations and concerns. Extremely knowledgeable in helping me understand why I should perform the device and what to plan for. This is what I More

by JOE.DENUCCI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt, technician
October 08, 2021

My concerns do not seem to be addressed as the information I received from service was not accurate. More

by JAMESLAZAR55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manuel
Oct 11, 2021 -

Boucher Volkswagen Marketplace of Franklin responded

James, we are disappointed to see we were not able to provide you with excellent service. We'd like to discuss what exactly went wrong and how we can make it up to you. Please contact our Service Manager, Matt Larsen, at 414-525-1100 to discuss the matter further. We look forward to our future conversation.

October 06, 2021

Pricing is excessive. Extremely upset. I am pleased with the service individuals and the mechanics work. However, not pleased at all with the pricing, Next time I will price repairs with other servic More

by GLOSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2021

david always does good service always seen david to get my service work performed and always done on time More

by BASSFISHTOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2021

Service was fast, efficient, and, in one word, great! They even washed my car - and it needed it! More

by MIKE.LABUDDE
Recommend Dealer
Yes
Employees Worked With
Matt Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2021

Very good communication with the service department and very professional. I am new to this dealership and will definitely make this my go-to dealer! More

by DARMSTRONG.GL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2021

Boucher Volkswagen Franklin took care of our Atlas very well on the first service that it was in for. More

by SLKOPPLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

Professional and on time. Kept informed every step of the way. Car was washed when done. More

by LISA.STARR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2021

Great job as usual. Service was completed and car was washed. waiting room was clean with refreshments More

by BARTHWAUTOMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2021

Fast courteous service I will bring my vehicle there for any future service needs I have More

by CAMPS4944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
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