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Boucher Volkswagen Marketplace of Franklin - Service Center

Franklin, WI

4.8
669 Reviews
Call Service Center (414) 338-7948

669 Reviews of Boucher Volkswagen Marketplace of Franklin - Service Center

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January 11, 2024

I went to the dealership for installation of mud guards. Service advisor was very friendly and work was completed in a very reasonable amount of time. More

by LANDRSN07
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 11, 2024

Good They did a good job. They were good at communicating. I like their service More

by jjjunek
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we always want to hear back from our clients and we're glad you had such a positive experience with us! We're looking forward to your next visit with us!

January 11, 2024

Great as usual Our experience at the express service department has always been exceptional. This visit includes More

by susan.meinel
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Susan, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

January 11, 2024

Service was performed quickly and explanation was provided as to what needed to be done. More

by TEWAGNER0
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day.

January 11, 2024

great Great Great Great Great Great Great Great Great Great Great Great Great Great Great Great More

by chriswindsor
Recommend Dealer
Yes
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Chris, your wonderful feedback and rating mean a lot to us. Please let us know if we can ever help you in the future.

January 11, 2024

Fast and efficient The snacks were wonderful. Also the coffee was plentiful. I appreciate the very clean bathroom. More

by DAXTELL0
Recommend Dealer
Yes
Employees Worked With
Had an oil change. Don't remember who.
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

January 11, 2024

Been going to this dealership for many years. I have always had excellent service. Thanks More

by SNELSON476
Recommend Dealer
Yes
Employees Worked With
Jason Zakszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Zakszewski
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Jul 22, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Thanks for sharing about your experience with Boucher Volkswagen Marketplace of Franklin. We appreciate your business and hope to see you again soon! Matt Larsen (Service Manager) (414) 525-1100

January 11, 2024

I had a scheduled appointment and was told 1 - 1. 5 hours. It was 2.5 hours before my car was done and did not get a car wash. I later got a text stating I did not show up for my appointment?? More

by Lauraroller
Recommend Dealer
No
Employees Worked With
David Eichstaedt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Laura, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our manager, Sean Christofferson, at 414-525-1100 so that we can make this right.

January 11, 2024

Service took a longer time than it had in the past. It was 30 to 45 to minutes longer than they told me it would be. No one updated me on the delay. More

by MICHAL630
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
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Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our manager, Sean Christofferson, at 414-525-1100 so that we can make this right.

January 11, 2024

Excellent service and team. Communication is excellent. Consistently informed of any issues and options presented. Very professional & customer centric More

by SUSANZEQIRI
Recommend Dealer
Yes
Employees Worked With
David Eichstaedt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichstaedt
Report | Print
Jan 12, 2024 -

Boucher Volkswagen Marketplace of Franklin responded

Hi Susan, thanks for sharing! We pride ourselves on quality and professionalism, so we're happy to hear you enjoyed your recent visit! We can't wait to see you again, have a great day.

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