Boucher Volkswagen Marketplace of Franklin - Service Center

Good service, good treatment, overall satisfied with service provided, pricing and time to delivered my car service provided, pricing and time to delivered my car More

Oil change was fast but didn’t top off fluids like they’re supposed to they’re supposed to More

Worked with Emannuel. Very responsive to our needs. We were told that service was scheduling out 10 days but we were leaking coolant. Offered to look at it if we could Very responsive to our needs. We were told that service was scheduling out 10 days but we were leaking coolant. Offered to look at it if we could bring it in. Brought it in that day and by the next morning we knew what was wrong and how to fix. Turned out it was warranty work and it was completed the next day. Very pleased with our visit. More

Service Dept is the best thing about this dealer. Very pleasant, upbeat, clear with expectation. Waiting room is clean, coffee, snack- very comfortable. Very pleasant, upbeat, clear with expectation. Waiting room is clean, coffee, snack- very comfortable. More

Excellent service from good people who explain service items clearly and don’t try to muddy any details. I’ve always been pleased with this service department and their excellent communication skills a items clearly and don’t try to muddy any details. I’ve always been pleased with this service department and their excellent communication skills and customer service. More

Great service as usual, I'm really happy every time I come in. Thanks for everything! come in. Thanks for everything! More

Emanuel has been a great associate to work with. He communicated awesomely through any issues or appointments needed. Always kept us up to date on where things were and gave straight answers. Never He communicated awesomely through any issues or appointments needed. Always kept us up to date on where things were and gave straight answers. Never tried to up sell anything. Asked what we needed and offered up the options related to needs. Would recommend him to anyone in need of services at the Franklin location. Techs always left our vehicle like they never where in them. Clean and work performed perfectly and clean. More

Excellent service as usual. David and Jason know me and always make my service calls quick and easy. Thanks guys. David and Jason know me and always make my service calls quick and easy. Thanks guys. More

Kept me informed and completed warranty work. Good waiting area and good overall facilities. Professional Good waiting area and good overall facilities. Professional More

Boucher Franklin provides great service, good communication and prompt attention to requests. Appreciate the customer service. communication and prompt attention to requests. Appreciate the customer service. More