Boucher Volkswagen Marketplace of Franklin - Service Center

Excellent work, over and above expectations. Fixed suspension after a test drive along with recall work. Fixed suspension after a test drive along with recall work. More

Very easy to work with and very communicative about the progress Definitely would recommend to others progress Definitely would recommend to others More

Everyone was very helpful. We had a good experience and have no complaints It was easy We had a good experience and have no complaints It was easy More

Great as always My car is always well cared for at Boucher This is ridiculous Boucher This is ridiculous More

Very kind and efficient. I also appreciated getting sent a video to be able to see what they were doing when working on my car. I also appreciated getting sent a video to be able to see what they were doing when working on my car. More

I am so disgusted and disappointed with the lack of response we've received to our requests for service on our VW Atlas. I'm beginning to think that buying this car was a big mistake! We continue to ha response we've received to our requests for service on our VW Atlas. I'm beginning to think that buying this car was a big mistake! We continue to have warning lights come on stating some fluid levels are a problem and we've taken the car (which's supposed to be under warranty) to Hall VW who charged us $200 for diagnostics only to tell us they couldn't find a problem. Why did we have to pay $200 for diagnosing a problem that should be under warranty?? They changed the oil and sent us on our way. 3 weeks later, the same warning light comes on about a fluid level issue and tells us to shut the car off. So we have it towed into Boucher, who says now there's too much oil and they don't know why! Really?!? If the oil was changed 3 weeks ago and no one added any, how could it now be too high? Why did it take 3 weeks for a warning light to come on?? I have NO CONFIDENCE in the service we have received. I've spent a total of $1,000 (diagnostics, towing x3, rental car, paying for flat tire on rental car) and we still have no answers More

It was nice and smooth very attentive and professional the waiting time was less than we expected. the waiting time was less than we expected. More

The dealership is always very courteous and knowledgeable I've always had a great experience with Boucher Volkswagen I've always had a great experience with Boucher Volkswagen More

It's a very clean and nice establishment with good service and an easy process to buy your next vehicle. service and an easy process to buy your next vehicle. More

Great And fast service The technician was great and the service was very fast The technician that greeted us was great and the service was very fast service was very fast The technician that greeted us was great and the service was very fast More