Boucher Volkswagen Marketplace of Franklin - Service Center

Very personable tried to take care of the problem, but needed a part. They ordered the part and tried to take care of the problem in a timely manner. needed a part. They ordered the part and tried to take care of the problem in a timely manner. More

Easy peasy. ... drove in, they got my car in and i was out as soon as it was done. Always good service guys, straight forward, no BS... just get it done and get o ... drove in, they got my car in and i was out as soon as it was done. Always good service guys, straight forward, no BS... just get it done and get on with life. How service should be. More

Everyone was very professional, helpful and friendly. Jacob was great to work with! I will definitely be back. Jacob was great to work with! I will definitely be back. More

Service was quick. Staff were polite. Coffee was hot. And got a complimentary car wash. Staff were polite. Coffee was hot. And got a complimentary car wash. More

making an appointment for an oil change was quick and easy - the staff were very friendly and helpful as well easy - the staff were very friendly and helpful as well More

From the moment I walked in everyone was pleasant and informative. I knew how long my service would take and they did a wonderful job. And, they washed my car when they were done! Everything was efficien informative. I knew how long my service would take and they did a wonderful job. And, they washed my car when they were done! Everything was efficient and well done. I would recommend them to family and friends. Love my VW! More

Incredibly grateful for the service provided. Emmanuel was phenomenal and truly went above and beyond to assist me in my time of crisis. Thank you, thank you, thank you. Emmanuel was phenomenal and truly went above and beyond to assist me in my time of crisis. Thank you, thank you, thank you. More

I do not want to give less than 5 stars, because Jacob was outstanding from start to finish. Also, Mike Streff realized that I had nowhere to plug in to get some work done while I waited and offered up a was outstanding from start to finish. Also, Mike Streff realized that I had nowhere to plug in to get some work done while I waited and offered up an empty sales desk, which was clutch. But I do want to mention that my seat got stained while at the shop. I brought it back when I realized it and thought it was cleaned, but it looks worse than it did after it got stained. Now I have to take it in to get detailed and spend even more money. I am not pleased I have to pay out of pocket to get my seat cleaned. If VW would pay my cleaning bill, that would get me back again. More

My contact person was very nice, I also liked that contact person kept in touch with me via text, perfect!!!! contact person kept in touch with me via text, perfect!!!! More

Great service from the moment we walked in. Thorough and informative on all service issues - and a comfortable wait as well. Thorough and informative on all service issues - and a comfortable wait as well. More