Boucher Volkswagen Marketplace of Franklin

The staff is always friendly and helpful . Service is done in a very timely fashion . The dealership is always clean and comfortable. This has to be one of the best VW dealership. done in a very timely fashion . The dealership is always clean and comfortable. This has to be one of the best VW dealership. More

Friendly, courteous, professional, each and everyone in every department, men and woman. The Service department is TOP notch, every job is done to perfection, quality work. I am a very happy VW customer every department, men and woman. The Service department is TOP notch, every job is done to perfection, quality work. I am a very happy VW customer since 6/2011. More

General observation I Was surprised to see none of ur employees were wearing masks. I think this will scare ur customers. My interaction was brief, but if I came in for I Was surprised to see none of ur employees were wearing masks. I think this will scare ur customers. My interaction was brief, but if I came in for test drive or purchase it. I would have walked out. More

Comfortable, Dealership Experience For First VW This was my fourth dealership I'd visited in the last two weeks on my car hunt and I've had a lot of different dealership experiences with that. While This was my fourth dealership I'd visited in the last two weeks on my car hunt and I've had a lot of different dealership experiences with that. While workers at this one were not wearing masks (our salesman put one on after seeing we were wearing one), there was hand sanitizer on every desk, which I appreciated, and there was plenty of space to distance. Some dealerships can feel a little stuffy/snobby, this one did not. The salesman who worked with me, Jimmy, was pleasant and easy to talk to. I did not feel pressured to buy. I could have walked out of the door after test driving and would have felt comfortable doing so. However I did buy, and had an overall pleasant experience working through that with him. Dealership had a good price and offered 0% interest even on used cars. They cleaned the car out for me, put my plates on so I was able to drive it home that day, and Jimmy even sat in the car with me after and went through all of the features, which was an extra effort I appreciated. Only point I felt some discomfort was when dealing directly with finance department, where the dealerships tend to hit you hard with their special packages they want you to add on. It was Phil I worked with. I had to say no to things several times and kept getting pushed on that. kept getting offered "a better deal" despite saying no to all the other deals. I should just know to expect this at a dealership but it's still annoying. No means no. Overall the only complaint on an otherwise good experience. I have never owned a Volkswagen and feel confident in doing so now and visiting dealership locations in the future to service my vehicle. More

Atlas VW purchase Had a very positive experience buying our VW Atlas with Jamal. Jamal was knowledgeable but did not push us to make a decision or buy. Even during this Had a very positive experience buying our VW Atlas with Jamal. Jamal was knowledgeable but did not push us to make a decision or buy. Even during this uncertain time we felt safe in the dealership. More

Great experience A pleasure to work with friendly engaged attentive great people to work with.clean well lighted nice work environment very clan bathrooms will enjoy A pleasure to work with friendly engaged attentive great people to work with.clean well lighted nice work environment very clan bathrooms will enjoy returning for next service More

I received excellent customer service in a timely manner. Awesome to see Boucher is showing support for essential workers. They even took care of a recall I wasn’t aware of. Awesome to see Boucher is showing support for essential workers. They even took care of a recall I wasn’t aware of. More

Excellent !!! It’s all about people, from management to clean up people you choose the right people and it shows when I walk through your dealership. Thanks to Pat and all your people for a great service e clean up people you choose the right people and it shows when I walk through your dealership. Thanks to Pat and all your people for a great service experience. More

Car Purchase Had an excellent experience with James at Bouche Volkswagen. I would recommend letting James show you the beautiful cars available at this dealership Had an excellent experience with James at Bouche Volkswagen. I would recommend letting James show you the beautiful cars available at this dealership. We will return when we are in the market for another vehicle. More

We had an excellent experience during a difficult time with the covid situation at hand! Great, safe and fast, efficient experience while purchasing the used vw!! with the covid situation at hand! Great, safe and fast, efficient experience while purchasing the used vw!! More