Boucher Volkswagen Marketplace of Franklin

Sloppy inspection June 19,2020 I brought my Tiguan in for an oil change. I was concerned that my brakes might need replaced, so specifically asked that my brakes be in June 19,2020 I brought my Tiguan in for an oil change. I was concerned that my brakes might need replaced, so specifically asked that my brakes be inspected. I was told after the inspection that my brakes were still in good condition with 10mm of brake lining. I was then told I needed spark plugs and brake fluid flush. I scheduled the recommended service for June 23, 2020. Approximately an hour into the scheduled service I was told that I needed brakes replaced. The person said instead of 10 mm of lining there was 2mm. They also found two other problems. I expected the visit to cost around 400 dollars. I was handed a bill for 1400 dollars, which they “gracefully” took 100 off. My biggest concern is one of safety. I left the day after my appointment to drive 1000 miles and I wonder if my safety was put in danger because of a sloppy inspection. More

Awesome new car experience provided by Sam Big hats off to Sam Wiroll. I was referred to Sam by a friend who had a great buying experience with him. He did not disappoint and his prompt commu Big hats off to Sam Wiroll. I was referred to Sam by a friend who had a great buying experience with him. He did not disappoint and his prompt communication was greatly appreciated. More

Totally unacceptable length of time It took for the appointment. My time is just as important as your time. So very disappointed in service department. appointment. My time is just as important as your time. So very disappointed in service department. More

Friendly Staff The staff was friendly, knowledgeable, and easy to work with. Not pushy in any way. Willing to negotiate price, and let me know I can call them at any The staff was friendly, knowledgeable, and easy to work with. Not pushy in any way. Willing to negotiate price, and let me know I can call them at any time with questions about anything. More

Mike, this guy killed it,super helpful and a cool guy. Will buy my next car from Boucher. Can’t say enough good things about this experience. Will buy my next car from Boucher. Can’t say enough good things about this experience. More

Work done promptly and correctly. A problem free transaction. Was kept ingormed of progress and estimated completion time of job. Always a pleasant experience. 2005 Jetta with 240,000 miles kept in transaction. Was kept ingormed of progress and estimated completion time of job. Always a pleasant experience. 2005 Jetta with 240,000 miles kept in top order by service dept. More

I love Boucher VW Franklin I buy my cars at Boucher VW because of my sales man Jamal and the great Service Team. I always feel like they listen to my concerns and find a remedy I buy my cars at Boucher VW because of my sales man Jamal and the great Service Team. I always feel like they listen to my concerns and find a remedy More

I always feel like I’m part of the family when I step into the dealership. I know I’m taken care of with both my vehicles. into the dealership. I know I’m taken care of with both my vehicles. More

First time buyer of a VW The Atlas 2021 looked great, an had everything I was looking for in a SUV. I loved that the Atlas had a V-6 engine . I hope the service department is The Atlas 2021 looked great, an had everything I was looking for in a SUV. I loved that the Atlas had a V-6 engine . I hope the service department is as good the sales team. Thanks Mike Tillmann for your time. More

Prepared, respectful, ...... OUTSTANDING TRANSACTION ! MIKE, WAS RESPONSIVE, AND VERY PROFESHONAL.....WE WERE ON TIME FOR THE APPOINTMENT, HE WAS THERE , PREPARED. in AND OUT IN AN hour - VERY EFFICIENT PR MIKE, WAS RESPONSIVE, AND VERY PROFESHONAL.....WE WERE ON TIME FOR THE APPOINTMENT, HE WAS THERE , PREPARED. in AND OUT IN AN hour - VERY EFFICIENT PROCESS TO PURCHASE. More