Boucher Volkswagen Marketplace of Franklin

From the first person who greeted us at the door to Nick Imig , whom we dealt with in helping us purchase the beetle, it was a pleasant personal experience ! 😜 Imig , whom we dealt with in helping us purchase the beetle, it was a pleasant personal experience ! 😜 More

Patrick Easterlin is doing something right at VW Franklin! Every interaction with associates at this dealership was impeccable. My sales consultant was Luis Veguilla and he couldn't have been more p Franklin! Every interaction with associates at this dealership was impeccable. My sales consultant was Luis Veguilla and he couldn't have been more pleasant to work with. He answered every question I had with poise and showed a strong knowledge of the VW products. He was communicative and timely in all responses and above all friendly and pleasant to work with. Never once did I feel pressured to buy or make a deal. Upon purchasing the vehicle I had the pleasure of working with Phillip Bergman, the Financial Services Manager. Phillip was very well versed in all items that the dealership offered on new vehicle sales and was not pushy at all, and allowed me to take time and think through the offers provided. While I chose to not go with any add on packages, Phillip's attitude and demeanor did not waiver (like I have experienced at other dealerships in the past); he was still extremely friendly and attentive to all questions I asked. This entire car buying process was leagues above other buying experiences and I would not hesitate to purchase or recommend VW Franklin to anyone - as well as recommend all associates I worked with. Thank you to all the staff that made this a great car buying experience. More

Just a simple thank you!And a pleasure doing business with Pre owned Manager Troy and F.I department!And Luis of course!!!😊And looking forward to the same at the Chevrolet store when it’s time for servi with Pre owned Manager Troy and F.I department!And Luis of course!!!😊And looking forward to the same at the Chevrolet store when it’s time for service! More

As usual no complaints here! i worked with Jason who is amazing to work with! Super friendly, happy guy! i also found out i had until 7pm to pick up my car which was a huge relief since my plans to pick amazing to work with! Super friendly, happy guy! i also found out i had until 7pm to pick up my car which was a huge relief since my plans to pick up my car on my lunch break had got changed last minute due to meetings. More

The two salesman we worked with were very nice. They helped us in every way. Justin was great at getting things going and Phil was amazing with getting us what we really wanted for a price we could affo helped us in every way. Justin was great at getting things going and Phil was amazing with getting us what we really wanted for a price we could afford! I will tell others to shop with you and I will come back when I am ready to upgrade our other vehicle. More

Pat and his staff went about and beyond to make the deal go effortlessly and have a happy customer. Defiantly recommend going to check them out for your next vehicle purchase! Thank you again to everyone go effortlessly and have a happy customer. Defiantly recommend going to check them out for your next vehicle purchase! Thank you again to everyone that assisted with my deal!!!! More

VW Franklin has always had great people and service. Their team always goes above and beyond. They are always my first choice when it’s time to shop or need service. Their team always goes above and beyond. They are always my first choice when it’s time to shop or need service. More

Thank you so much for working with me, with my schedule and most of all with my desire to buy my dream car. Boucher has a great name and it really shines through with your desire to keep the customers happ and most of all with my desire to buy my dream car. Boucher has a great name and it really shines through with your desire to keep the customers happy. James/Jimmy was also fantastic to work with and was very flexible with my weird schedule! I bought an as-is vehicle and I found a problem with it the day after purchasing it. Instead of telling me that they can't do anything for an as-is vehicle, they worked with me to give me the best options available to fix the problem. You really care about honesty and great customer service. I will definitely return again. More

Joe Tried to switch my credit application to VW but I already had a pre-approved one from Capital One. This frustrated me, but I stuck to my guns and we got through the process. Things still took a long already had a pre-approved one from Capital One. This frustrated me, but I stuck to my guns and we got through the process. Things still took a long time even though I had the pre-approval, this was disappointing as well. More

Michael was great to work with! He was very helpful and made the whole process of buying a new car very painless. Highly recommend him. made the whole process of buying a new car very painless. Highly recommend him. More