Boucher Volkswagen Marketplace of Franklin

Everyone I dealt with was fantastic. Car was ready when I was told it would be. I would definitely suggest Boucher to anyone looking for a vehicle. was told it would be. I would definitely suggest Boucher to anyone looking for a vehicle. More

The Service Center at Boucher VW in Franklin is top-notch. From beginning to end they were very helpful, told me likely costs, ETA when my car would be ready, etc. Best service center in the biz! P top-notch. From beginning to end they were very helpful, told me likely costs, ETA when my car would be ready, etc. Best service center in the biz! Period! More

...but... two hours for an oil change (unscheduled) is toooooooooo long. I was told an hour to an hour and a half. I would remove your “ no appt needed” when you will be that slow. toooooooooo long. I was told an hour to an hour and a half. I would remove your “ no appt needed” when you will be that slow. More

We worked with Anthony to purchase a pre-owned vehicle. He was helpful and honest in helping us find the perfect car. We have looked at a lot of other dealerships and this one has proven for the second tim He was helpful and honest in helping us find the perfect car. We have looked at a lot of other dealerships and this one has proven for the second time that they are the best out there! They are straight-shooters and honestly want to help you find the right fit. They also had the best pre-owned inventory. We will be purchasing all our future cars here as well. Thank you Anthony and Boucher of Franklin! More

Friendly, competent staff. Clean waiting area. Easy check in. Car wash included. My VW is taken care of at Boucher VW. You should go there too. in. Car wash included. My VW is taken care of at Boucher VW. You should go there too. More

The staff is always friendly and it's nice to be able to drop my car off and come get it after work. My only issue was that I was charged for a battery replacement in my key fob even though I did not ask fo drop my car off and come get it after work. My only issue was that I was charged for a battery replacement in my key fob even though I did not ask for one; I actually had one at home I just hadn't gotten around to since the keys I bring to the dealership are my spare keys. More

Not only was the salesman very knowledgeable about all Volkswagens, he truly took the time to show me the ropes with my new car and the leasing process as it was my first time leasing on my own. The man t Volkswagens, he truly took the time to show me the ropes with my new car and the leasing process as it was my first time leasing on my own. The man that helped me with the lease and finance portion of the process even reached out to me a few weeks later to let me know that they were able to get my monthly payment down further. Everyone at Boucher Volkswagen was so friendly and I could tell they were genuinely interested in helping me get the best deal and making sure I left totally satisfied. More

I was happy with the service. Things were done in timely manner. Courteous staff and waiting area is always clean and comfortable and it’s always nice to have water and soda available. manner. Courteous staff and waiting area is always clean and comfortable and it’s always nice to have water and soda available. More

I was not impressed with my most recent service appointment at Boucher VW. The primary reason for this is that the issue with my car has not been resolved. Additionally, the communication from the appointment at Boucher VW. The primary reason for this is that the issue with my car has not been resolved. Additionally, the communication from the staff, or lack thereof, was frustrating. This was my second appointment to diagnose/repair a noise I continue to hear coming from my car. A month prior, a warranty repair was completed. Shortly after picking my car up, the noise returned to the same as before. I scheduled the appointment a couple weeks in advance and requested a loaner. They were nice enough to provide the loaner at no cost since it was in for the same issue a few weeks prior, which I appreciated. However, I was frustrated when I dropped off my car at 8:00 am for an 8:15 am appointment, and I had to wait about 45 minutes for the loaner car to be cleaned up. This wouldn't have been quite as irritating had someone acknowledged this or apologized for the inconvenience. I didn’t receive a call until about 3:00 pm that day, stating that they hadn't heard the sound and asked for some additional information. I didn't hear back the rest of the day. The next day around 9:30amI called to get an update. At that time, I was informed the car was done and nothing was wrong with it. An update would have been appreciated to know when to expect my vehicle to be done. But the most frustrating part is that the noise still has not been fixed. I purchased the car two years ago brand new from Boucher and it has less than 30k miles on it. The reason I purchased a new car is so that I didn’t have to deal with ongoing issues like this. I plan to have my service done at a different Volkswagen dealer in the future. More

Top notch people! Excellent service department! The Top notch people! Excellent service department! The price of my battery was cheaper here than at another VW dealership. Jason is always on top of hi Top notch people! Excellent service department! The price of my battery was cheaper here than at another VW dealership. Jason is always on top of his game and provides excellent service. He is never too busy to answer questions and makes sure to explain everything that transpired with my car. I was able to bring my car in with NO APPOINTMENT. More