Boucher Volkswagen Marketplace of Franklin

Michael made the experience efficient and easy. He is knowledgeable about the vehicles we were interested in and explained the financing options clearly and succinctly. Highly recommended! He is knowledgeable about the vehicles we were interested in and explained the financing options clearly and succinctly. Highly recommended! More

If I could give this dealer NO stars, I would. UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Tr UNETHICAL and LIARS. They treated me poorly from the very first encounter onward, and I tried to deal with them in a professional manner. Instead, Troy Fredrick (Boucher's Used Car Manager) insulted me, called me names, and accused me of lying. All the while, Boucher VW and Troy Fredrick were lying to me and others. I have dozens of emails to prove they repeatedly lied, and that I was truthful. DO NOT DO BUSINESS WITH BOUCHER VW OR TROY FREDRICK. More

Buyer Beware! !!!!! I DO NOT recommend buying a vehicle from Boucher Volkswagen. I definitely would not finance with them (VW Credit), no matter how good the intere !!!!! I DO NOT recommend buying a vehicle from Boucher Volkswagen. I definitely would not finance with them (VW Credit), no matter how good the interest rate. My experience with Boucher Volkswagen started out great. My salesperson, Nick Imig, was wonderful. All communications with him were professional and were done in a timely manner. He was knowledgeable about the car I wanted, and thoroughly answered all my questions. He also did not use any high-pressure sales tactics. It seemed like everything was being done to ensure I had a positive customer experience. That all changed with Boucher’s Finance Department. On April 1st, I test drove the vehicle I wanted and put down a deposit to secure it. I went back on April 8th to complete the purchase agreement and finance contract at a 4.90% interest rate, which had been advertised in the iPacket I received for my vehicle. I have a near perfect credit score, so there was no problem getting this rate. Boucher’s representative, Cole Bailey, and myself signed all the documents at the 4.90% interest rate. There were no "yoyo clauses" and the document clearly stated that there was "No Cooling Off" period. Clearly, all paperwork was final. I took delivery of my car that night. Two days later, Cole called saying there was a mistake and I would need to sign a new contract at a higher interest rate (4.99%), which would only add $0.12/month ($5.00 over the life of the loan). I was given no reason for the change, except that his manager told him the rate was supposed to be higher. I questioned this and asked why they did not absorb the difference, since the “mistake” was on their end. Allegedly, “VW does not allow them to do this”. It was implied that I had no choice in the matter. Being caught off guard and not thinking, I agreed to him sending new documents, which gave him permission to delete my signatures (I signed electronically) from our original contract. At no point did Cole explain this to me. After having some time to think and review my documentation, I decided to refuse to resign and called back, leaving a message for Cole that Boucher would need to abide by the advertised 4.9% rate and our original contract from April 8th. Eventually, Boucher did offer to pay down the loan with a $70 discount at the 4.90% rate, but I opted not to resign because I was able to get the money to pay off the remaining balance on the car from another source. Whatever their end goal, they have lost a customer. It does not matter how good the sales experience was. Any company willing to break a binding contract is not a place I ever want to do business with again. I will NOT be returning!!! More

Michael was great to work with. He found the car we wanted. I had to put my purchase on hold due to health problems but he kept me in the loop about the car. He contacted me about m He found the car we wanted. I had to put my purchase on hold due to health problems but he kept me in the loop about the car. He contacted me about my health several times. This is a caring salesman that I would recommend to work with. The sale was easy due to his knowledge and help. More

Thank you Dennis Vranic for all the help! Went above and beyond to make sure we found the right car for our needs. Highly Recommend Dennis easy to work with and verry patient. My son and wife Went above and beyond to make sure we found the right car for our needs. Highly Recommend Dennis easy to work with and verry patient. My son and wife love the new car. More

Kal was great to work with. Accommodating and went above and beyond to get me everything I wanted for my car! Accommodating and went above and beyond to get me everything I wanted for my car! More

We had a great experience at Boucher VW, Sean stepped up when we had a concern and took care of everything and we really appreciate everything that Boucher has done throughout the process! when we had a concern and took care of everything and we really appreciate everything that Boucher has done throughout the process! More

Easy to work with. Efficient and very little negotiation or game playing. The vehicle we wanted to look at and ultimately purchased was ready when we arrived. Efficient and very little negotiation or game playing. The vehicle we wanted to look at and ultimately purchased was ready when we arrived. More

From walking in and meeting the salesman to working with the finance guy, less than 3 hours. A great buying experience the finance guy, less than 3 hours. A great buying experience More

Very fair and answered all my questions. Never felt like I was pushed. Out first VW and the sales process was great. Kudos to Mike Streff. Never felt like I was pushed. Out first VW and the sales process was great. Kudos to Mike Streff. More