Boucher Volkswagen Marketplace of Franklin

I appreciate the quick service and the chart on the car's condition. Jacob was very helpful. car's condition. Jacob was very helpful. More

Wonderful experience from the moment we walked in until we left with the new car. My husband was looking for a specific car and it was few here and there. Anthony was absolutely amazing.After our initial we left with the new car. My husband was looking for a specific car and it was few here and there. Anthony was absolutely amazing.After our initial conversation he took a video of the cars he had on the lot and sent it to me.He was with us through the process and answered every question and concern we had They let us test drive the car without even talking about the purchase which was a big surprise since none of the dealerships in IL will allows us without sitting and agreeing on the price. The financing department was great,efficient,quick and patient. The dealership is very very clean and well organised. If we lived closer I would definitely service the car there as well. Thank you for the great experience!!! More

The use of video now is great allowing me to actually see what was checked during service what was checked during service More

The service team was very helpful in solving my ongoing bluetooth issues. I appreciate their time. bluetooth issues. I appreciate their time. More

I originally bought my VW from Broadway Automotive in Green Bay, WI. Everyone was wonderful and I was super disheartened when I moved to the Milwaukee area and went to VW Hall. I had an incredibly negati Green Bay, WI. Everyone was wonderful and I was super disheartened when I moved to the Milwaukee area and went to VW Hall. I had an incredibly negative experience and was timid to try someplace new when car troubles arose. I went to VW Boucher and could not be more thankful that I did! Everyone was so kind from when I dropped my car off to when I picked it up. Thank you Boucher for a positive experience, your punctuality, and for having amazing customer service! More

John Huey took wonderful care of us. He was the only salesman we spoke with on our car search that did not continue to bother us with constant emails, videos, text messages, and calls. J He was the only salesman we spoke with on our car search that did not continue to bother us with constant emails, videos, text messages, and calls. John knew his stuff, and had a no-nonsense, no pressure approach as a salesman that is refreshing and appreciated. Boucher corporate team - Your customers do not like being bombarded with calls, texts, and emails. Please learn this lesson from your employee John Huey who chose to operate differently, and won our business as a result. If we need another car in the future, we will look for John! - Frank and Erin Janko More

Great service, called with estimate, and vehicle was done later that day. Everything way done right. Thanks, Jason later that day. Everything way done right. Thanks, Jason More

Every time I've brought my VW in to Boucher, David has always been very friendly and helpful. always been very friendly and helpful. More

Excellent service as always. Really liked the videos. Plan on using them again for next service. Really liked the videos. Plan on using them again for next service. More

Saturday monring hours make it so convenient for basic service. I needed a battery. After jumping my battery I got the car started and headed over to Boucher where Jacob met me in the service arrival bay service. I needed a battery. After jumping my battery I got the car started and headed over to Boucher where Jacob met me in the service arrival bay and promptly took care of the issue. He reset the clock etc. and I was on my way in 20 minutes. The price of the battery was for less than what the area auto parts stores would have charged. More