Boucher Volkswagen Marketplace of Franklin

Quick and easy service, everyone is very friendly and they explain everything to you every step of the way. There's a nice waiting room as well, or shuttle services available if needed. they explain everything to you every step of the way. There's a nice waiting room as well, or shuttle services available if needed. More

Always quick service with Express. All employees are courteous and thorough when addressing concerns and reviewing service completed. All employees are courteous and thorough when addressing concerns and reviewing service completed. More

Anthony was very knowledgeable, informative, and transparent making the car buying process a breeze. After a few months of research on SUV’s, Volkswagen was the only dealer we went back to to make o transparent making the car buying process a breeze. After a few months of research on SUV’s, Volkswagen was the only dealer we went back to to make our Cross Sport purchase. We couldn’t be happier! More

I am very disappointed with Boucher Volkswagen Dealership Service Department. I strongly feel they recently mislead me to have my front and rear brakes replaced. Additionally, the cost to have the replacemen Service Department. I strongly feel they recently mislead me to have my front and rear brakes replaced. Additionally, the cost to have the replacement brakes installed was absolutely ridiculous. I completely understand they are a business with the objective to make money, but to mislead people to replace parts on a vehicle when it was not necessary is shady on part of the service staff. I will never return to this dealership for service or to purchase another vehicle. More

Computer system went down on the day i was buying my car, was a long wait time to close. Surprisingly not a lot of inventory. was a long wait time to close. Surprisingly not a lot of inventory. More

Scheduled oil change and tire check by email and that caused major problem. Not first time either, should discontinue offering schedule that way. What I believed was going to be a short stay was not what caused major problem. Not first time either, should discontinue offering schedule that way. What I believed was going to be a short stay was not what I found and some heated discussion resulted. Young man did a good job explaining and even got me taken care of in short order. Ditch the email scheduling! More

Communication was great, time to address service needs was short and no return trips needed after taking delivery - couldn’t ask for more! was short and no return trips needed after taking delivery - couldn’t ask for more! More

Great people to deal with. My son has bought cars from them and I am glad he referred them. First Class.! My son has bought cars from them and I am glad he referred them. First Class.! More

With a well-defined idea of the new vehicle I wanted, I got in touch with Boucher VW Franklin. They went the extra mile to arrange a personalized order that perfectly matched my preferences. Their communic got in touch with Boucher VW Franklin. They went the extra mile to arrange a personalized order that perfectly matched my preferences. Their communication was outstanding, skillfully leading me through the process with utmost efficiency and professionalism. Every time I had questions or doubts, they responded promptly, tending to my specific needs. Their transparency and expert knowledge shone throughout the entire procedure. When I decide to lease or buy again, I will unquestionably choose to return as a loyal customer. I want to express my appreciation for guaranteeing a purchasing experience that was seamless and trouble-free. More

I like the new video inspection of my car that Jason sent via text message while my car was in the shop. Gives me assurance that they really looked at the issues I had concerns about. via text message while my car was in the shop. Gives me assurance that they really looked at the issues I had concerns about. More