Boucher Volkswagen Marketplace of Franklin

Perfect Experience I negotiated a deal with them through email and got an amazing price for a certified pre owned Volkswagen CC. I had to drive two hours to the dealersh I negotiated a deal with them through email and got an amazing price for a certified pre owned Volkswagen CC. I had to drive two hours to the dealership but right as I got there the car was washed and taken care of. I would like to thank Jeremy for the experience. It was sort of a like a family relationship, he answered all my questions and there was no hassle. I would recommend this dealership since their service is incredible and the people that work there, really are there to help you get the perfect car. Also the little presents were a cool addition to the experience. More

Pick a different location! Please look at another location if you plan on purchasing a car. Their attitudes are not something you want to deal with after you $17,000 with them. Please look at another location if you plan on purchasing a car. Their attitudes are not something you want to deal with after you $17,000 with them. I get nothing but harsh prices for any issues with the car and they take no responsibility for anything after you sign, even if its a written contingency. I will not revisit this dealer location for any new car I plan to purchase in the future, not because my used car was a flop, but because they really tried to toss me and any issues with the car to the side. Even after only a month they showed no empathy that the car they sold was not in good shape to sell and I struggled to get anywhere with them. As soon as they got the insurance money I turned from important to a bother. (Details Below) I came into this VW to purchase a used car. My old car was totaled and I had insurance money. They really went out of their way to accommodate me while I waited for my soon to be car to have its' sun roof replaced. They kept in contact with me for the 10 days it took for repairs. After my car was finished I came in to sign paperwork. On the second day of ownership I noticed that there was a large rust bubble, the size of a 2 baseballs, that came through the paint during the rains. I asked if they could help with a pricing to fix it since It was evident that it was concealed, not mentioned, and not visible until the rains left rust streaks down the car. ( After only 2 day ) They simply said no and quoted $1200 to repair the whole door. I asked if I could return the car since I spent a lot of money and did not have additional cash for repairs. They said no sales were final. A month later the car broke down costing an additional $1500 that VW was not willing to negotiate price with. I had to argue with them about a missing headrest that was written down as a contingency upon purchase. They tried to tell me that they were only going to see if the previous owner, who happened to work there, still had the head rest. Even though I clearly stated verbally a headrest replacement, not dependent on previous owners having it, and wrote it down in the contract. I am now currently having issues with a leaky sunroof that they will not look at without an inspection fee since its a over its warranty of 1 year and the cost to repair the sunroof would be calculated anywhere from $500-$2000. ( I've had the car for a year and a half, figures ). More

Best Service Around! The whole team at Boucher VW in Franklin is absolutely wonderful! I went into looking for a car very hesitant and anxious because my last car buying e The whole team at Boucher VW in Franklin is absolutely wonderful! I went into looking for a car very hesitant and anxious because my last car buying experience was so dreadful. Not only was my salesman, Tony, incredibly knowledgeable, realistic, and down to earth but he made the whole experience fun and pain free. Also a huge thank you to Brian who was able to get me an incredible interest rate and lower monthly payments than I had. The whole experience was exceptional. More

Service department issues I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst I have been to multiple Volkswagen dealerships from the east side of Iowa to Wisconsin and Chicago, the best being McGrath Vw in Dubuque but the worst is by far the Vw in franklin. I have brought my car in twice and left with more issues then I originally went there with, like it would happen as soon as I pulled out of the stealership. Seems weird not saying it's there fault it happened but it happened twice now so I sort of am putting some blame on them. They recommend you buy parts you don't need and there service is wayyy overpriced for what you get. They don't give you deals unless you ask either so be sure to look online, it has happened to me three times now. The only reason I gave them once star(was the lowest I could go) was because they have a very nice waiting area, I would know I've been here multiple times this weekend already. I know not all Of it is directly the employees who work here's fault but if Vw wants to keep lifetime customers they need to use this dealership as and example of how not to be run. More

Misinformation - rushed deal I am very disappointed in myself and in the lack of respect this dealership has for its customers. While I will admit to not being as cautious and pre I am very disappointed in myself and in the lack of respect this dealership has for its customers. While I will admit to not being as cautious and prepared as I should have been - I believe there should be some courtesy and decency on the part of the dealership to be more informative. I came into the dealership with a date I believed to be the end of my lease. I was informed halfway through the process that the date I had was the date of my last payment not of the end of my lease. I immediately said I would come back when the time came. Of course the manager, sales person, finance guy, and more sales people talked me into staying -paid my last payment - and even when I expressed concern that I was worried there would be any surprise maintenance turn in costs. They dismissed all of my concerns and rushed me through the new lease. A month later I get sacked with a totally crappy $800 damage fine from Volkswagen. Turns out I have the option of being present for the body damage check before turning my lease in. After receiving this bill I called the manager he was able to see the pictures and agreed that mostly likely at least one of the major costs could have been taken care of for much less money before Volkswagen got their greedy hands on it again. The manager said he would call back and never did. I am aware that ultimately this is all my fault for being unprepared, but as I said before, to push me into a sale and to not be completely open and forthright about the expectations and responsibilities of a lease ending is really upsetting. I will not be doing business with this group again. More

Untrustworthy and really don't care...from Corporate down My significant other and I drove over an hour one way to see a car that we test drove and liked a lot. In fact we agreed to a price, signed agreement, My significant other and I drove over an hour one way to see a car that we test drove and liked a lot. In fact we agreed to a price, signed agreement, put money down, which they cashed the next day, and filled out credit financing. 2 days later they call and say they sold the car out from underneath us and didn't come with any solution to resolve it. Nothing. Like they thought it was OK? Then it was days of placating with no real work being done at all. I even went out of my way to find other similar cars at other dealers that they could make something happen. Not one thing did happen but a lot of excuses. The most popular was that the GM isn't available. Do these GM's work or just take people's money and run? This dealer is not trustworthy and they sell cars underneath each other and do a great job of covering it up. Not only have they not really made any reasonable attempt to remedy the situation, they don't appear to care. I recommend anyone considering any used car from these guys to run to another dealer. DON'T buy from ANY Boucher dealer. Because it appears Corporate is ok with their Dealers taking advantage of people and their money. This dealership group obviously has no process in place nor do they have people who understand how to follow it. They say they want to help, but nothing really happens. Talk is nothing if you can't back it up. We were/are just shocked at the excuses we heard instead of action. Corporate obviously condones it and just would prefer customers they took advantage of just go away. This was the most disappointing, frustrating, infuriating car buying experience we have ever had. And we will make sure people we know don't ever go to a Boucher dealer. Just ridiculous. More

Do not sign a purchase agreement here!! After test driving a car at Boicher on 8/31/2016 I agreed to a price on the vehicle and both the dealer and I signed a purchase agreement. I paid $500 After test driving a car at Boicher on 8/31/2016 I agreed to a price on the vehicle and both the dealer and I signed a purchase agreement. I paid $500.00 as a deposit, and arranged a pickup of the vehicle on 9/3/2016. I had funding prearranged. On 9/2/2016 I was notified by the dealership that they sold the vehicle to another buyer. They have my deposit and are not willing to honor their purchase agreement in anyway. More

Don't look here I want to say my salesman was very professional and extremely helpful. I agreed to a price to lease. When my credit was run, it returned good, but the I want to say my salesman was very professional and extremely helpful. I agreed to a price to lease. When my credit was run, it returned good, but the finance guy didn't like my job and said he said my payments would go from $180's/month to $250's/month. WHAT? Funny thing I leased another car and my credit was run and I was Tier 1, no extra $70/month. Is this a racket?? More

Great service! I purchased a 2015 Volkswagen Jetta. Great service! Everyone was accommodating and helpful. Joe Kryszewski was my salesman and I truly enjoyed working I purchased a 2015 Volkswagen Jetta. Great service! Everyone was accommodating and helpful. Joe Kryszewski was my salesman and I truly enjoyed working with him. I would definitely recommend Joe and the dealership as a whole to friends and family. More

Excellent experience I checked with other area VW dealerships and picked Boucher in Franklin. This also happens to be the furthest one from my home. I picked Boucher bec I checked with other area VW dealerships and picked Boucher in Franklin. This also happens to be the furthest one from my home. I picked Boucher because their personnel was the most attentive, knowledgeable, and overall the friendliest. I have a great new vehicle that fits me perfectly along with a nice extended warranty. My final decision came down to the VW Passat TDI Premium vs. the Lexus ES350. I went with the Passat and feel great with my decision. More