Boucher Volkswagen Marketplace of Franklin

Great customer service, technicians could use polishing. The customer service is great when I have service. Unfortunately my simple visits required a couple return visits. The technicians or mechanics (whate The customer service is great when I have service. Unfortunately my simple visits required a couple return visits. The technicians or mechanics (whatever they go by these days) could be a little more careful. Had some work done and the headliner was filthy when i got the car back. Brought it back and a detailed attempted to clean it but there was no change. The interior repair person took a shot at it and finally got it clean. A little inconvenient but it was handled well. More

Friendly staff. Very willing to explain issues and repair op Have always been treated well. Staff very willing to explain issues and repair options. Won't sugarcoat things but leaves decision to me. Willing to h Have always been treated well. Staff very willing to explain issues and repair options. Won't sugarcoat things but leaves decision to me. Willing to help in finding any available discounts/coupons. More

Much better than the other VW dealers! Tim in the service dept. actually listened and followed up on everything I requested. He also explained clearly what was done and what should be done Tim in the service dept. actually listened and followed up on everything I requested. He also explained clearly what was done and what should be done without being pushy. He applied a discount to my total service outlay as a courtesy. I'll be back for service as well as my next Veedub! More

Great Service. We’ve had a VW for 7 years always service by dealers. Boucher in Franklin is the best dealership service experience we’ve ever had. Fast! Friendly. An We’ve had a VW for 7 years always service by dealers. Boucher in Franklin is the best dealership service experience we’ve ever had. Fast! Friendly. And $10 less for an oil change than every other place we’ve gone. Great waiting room. And friendly sales people to strike up conversation and help time move all the faster. More

Snow tires put on When in without an appointment to have snows put in my Passat. In and out in under 45 minutes. Very courteous service and always seem to know how valu When in without an appointment to have snows put in my Passat. In and out in under 45 minutes. Very courteous service and always seem to know how valuable my time is. Also forgot to bring in my window wipers and told no problem, just stop in and they will put them on for me no charge. Got to love service like that! More

Quick, Simple and Straight forward Sam was an amazing salesperson to work with. We came in on Saturday the 16th and while it took a little bit for us to get a salesperson we were okay l Sam was an amazing salesperson to work with. We came in on Saturday the 16th and while it took a little bit for us to get a salesperson we were okay looking at cars on the floor. The dealership was pretty busy since it was semi nice out and it seemed like many people were looking to take advantage of the great offers going on at the time. We finally got to sit down with Sam and explain that I was looking for a 2019 R-line Jetta. Sam was able to get a nice silver one out for us and let us take a spin in the car. While I loved the color and how the car drove the car's stereo was a little lack luster for my taste and I asked about the sound systems in the Jetta SEL trim. So we were able to get into a nice blue one and listen to the sound and it was a great fit. We ran into some trouble with the financing section but mainly because we were there on a Saturday after 5pm and we couldnt get approved right then. But Sam promptly messaged me in the morning on Monday and we were able to get back to the dealer fill out all the forms and drive off in all under 3 and half hours between the two days. Which is pretty good IMO for buying a car. Overall Sam was amazing very nice and straightforward with everything. If there was a problem with something or financing that needed to be explained he was there to help. Phil was the finance guy we worked with and he was also very nice and straightforward with the whole process as well. Very pleased with the buying experience. More

Oil tires rotation cabin filter change Service was fast prices explained express service great idea different levels of service I will definitely come back for maintenance of be Passat coup Service was fast prices explained express service great idea different levels of service I will definitely come back for maintenance of be Passat coupons. Great too More

Great Service Excellent service experience on my older 2006 Volkswagon Passat. Pinpoint problem, fix it and I'm out the door. Even get a courtesy car wash Excellent service experience on my older 2006 Volkswagon Passat. Pinpoint problem, fix it and I'm out the door. Even get a courtesy car wash More

Easy Service visit Fast, professional, and courteous. The waiting room was also very comfortable, with Wi-Fi, beverages and snacks. This is exactly what a service appoin Fast, professional, and courteous. The waiting room was also very comfortable, with Wi-Fi, beverages and snacks. This is exactly what a service appointment should be. More

New tires. David E Everything great! Friendly and prompt service! David E always so helpful. Waiting area is awesome My new tires are great. The price was competitive Everything great! Friendly and prompt service! David E always so helpful. Waiting area is awesome My new tires are great. The price was competitive with other places we checked More