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Boucher Volkswagen Marketplace of Franklin
Franklin, WI
1,210 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local Milwaukee dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. in 2005 Frank Boucher Chrysler Dodge Jeep RAM of Janesville opened it's doors and is just one of 18 franchises that operate in Southeastern Wisconsin. Boucher has been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve the communities where we live, and we often give back to the Janesville, Madison, Delavan, Lake Geneva, and Northern Illinois communities we serve each and every day.
There is a new Chrysler, Dodge, Jeep, or RAM out on our lot for you. We have nearly 400 new Chrysler, Dodge, Jeep Ram vehicles that represent all of the most popular including Wrangler, Cherokee, Grand Cherokee, Ram, Compass, Pacifica, Durango, and the all-new Gladiator. No matter what type of vehicle you are looking for, we can assure you that there is a CDJR that will fulfill your needs and leave you impressed. Let our friendly staff take you on a tour of everything that Boucher has to offer. At Frank Boucher Chrysler Dodge Jeep RAM of Janesville there are no gimmicks or high-pressure sales. Instead, we streamline every detail of the car-shopping process so you can find the vehicle you want fast. In fact, it’s our no-nonsense approach that makes customers for life.
When you need a pre-owned vehicle, you want to make sure that you are getting something that is representative of the high level of quality that you deserve. We are only interested in providing you with the absolute best in used vehicles, and we take the time to inspect each one so that we can make sure that it is ready to give you the reliability and the safety that you want in a vehicle. Our selection is bound to have the perfect used vehicle for you that will not only fulfill your needs, but also fit right into your budget. At Frank Boucher Chrysler Dodge Jeep RAM of Janesville, we want you to forget about the negative experiences that you may have had with used cars at other dealerships in the past, and just remember that we have your best interests in mind.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 1,210 reviews
December 10, 2019
Professional but lacked sincerity I have always enjoyed my time spent at Boucher VW in Franklin throughout the years, whether purchasing a vehicle or completing service. The dealership I have always enjoyed my time spent at Boucher VW in Franklin throughout the years, whether purchasing a vehicle or completing service. The dealership is always clean, precise and authentically Volkswagen. Professional and timely are always words that come to mind. I recently had my passat serviced and one thing I walked away thinking to myself was, " this dealership was not the same." I am referring to the feeling I received from the service staff and cashier. Professional but everyone lacked enthusiasm for their job. The customers and staff all seemed unhappy, perhaps this Wisconsin weather is taking its toll? I know this dealership is usually spot on but if I had been here to buy a car, the vibe would have made the experience for a lack of a better term "cold". Come on you guys! Be excited about what your doing! Volkswagen is a great brand to be apart of and after the TDI recalls VW needs positive people representing their vehicles. I know you can do it. Be positive folks! More
by ZGRIFFIN1992
Verified CustomerEmployees Worked With
David in service department
December 10, 2019
Very pleased A great experience working with Sean and Luis. Both are courteous, knowledgeable professionals who were a pleasure to work with. The dealership is wel A great experience working with Sean and Luis. Both are courteous, knowledgeable professionals who were a pleasure to work with. The dealership is well kept and clean. The waiting area is clean and comfortable and the people overall are very friendly and professional. More
by rwbaron
December 09, 2019
Excellent in sales, service and parts. The General Manager and his salespeople and Jason in service are the best. They give the best customer service of any VW dealership in Wisconsin. I wo The General Manager and his salespeople and Jason in service are the best. They give the best customer service of any VW dealership in Wisconsin. I wouldn’t buy or service anywhere else. Thank you Pat for putting a great team together. More
by WICARANDTRUCK
December 09, 2019
2015 Touareg service Car developed an intermittent overheating problem on Thanksgiving day. Spoke with Jason and agreed to leave the car for analysis. Despite a very busy Car developed an intermittent overheating problem on Thanksgiving day. Spoke with Jason and agreed to leave the car for analysis. Despite a very busy schedule he was able to get the required repairs completed (thermostat and water pump) quickly and efficiently. More
by NAVYVET197379
Employees Worked With
Jason (service advisor)
December 08, 2019
Sam was great to work with. Very friendly, knowledgeable about the vehicle, and didn’t pressure me. He gave me the information I needed to make my decision. Of course I shopped many dealers and different about the vehicle, and didn’t pressure me. He gave me the information I needed to make my decision. Of course I shopped many dealers and different makes and models before deciding on my Golf, and Sam was a big part of deciding to stay with Boucher VE. My second car purchase form a Boucher dealer, and both positive experiences. thank you,Sam! More
by Mr
Employees Worked With
Samuel Wiroll
December 06, 2019
Service Matt Larsen is an awesome manager. And is really good looking. His staff are competent and care about their guests satisfaction. And he's good looki Matt Larsen is an awesome manager. And is really good looking. His staff are competent and care about their guests satisfaction. And he's good looking. More
by MATT.WARPINSKI
Employees Worked With
Matt Larsen
December 06, 2019
Great Dealership and the service staff is awesome. We rank this dealership #1 in our 30+ years of purchasing autos. Have always had a good experience with both the Sales and Service staff. My wife lo We rank this dealership #1 in our 30+ years of purchasing autos. Have always had a good experience with both the Sales and Service staff. My wife loves her Touareg TDI! More
by DANASHBURN66
Employees Worked With
Service Team
December 06, 2019
Quality of service Great place with great service. Ever since I purchased my Jetta from Joe in 2018, I became a huge VW fan! Not only is the car amazing, but Joe and the Great place with great service. Ever since I purchased my Jetta from Joe in 2018, I became a huge VW fan! Not only is the car amazing, but Joe and the service team is top notch. Pricing is reasonable and it gives me a peace of mind that I am getting my VW serviced by VW experts. More
by KURZYNSKAT15
December 06, 2019
Awesome Golf Nice job! Great work getting a rare car delivered from out of state! Thanks for showing me how the Thule rack works. Low key helpful sale! Nice job! Great work getting a rare car delivered from out of state! Thanks for showing me how the Thule rack works. Low key helpful sale! More
by AFCUSICK
December 05, 2019
Got what I wanted, When I wanted it. Even with several other VW dealers closer to me, it was worth it to drive the 100 miles to Franklin. They had the vehicle I wanted, and it was quick a Even with several other VW dealers closer to me, it was worth it to drive the 100 miles to Franklin. They had the vehicle I wanted, and it was quick and easy. Add ons were offered, but I wasn't pressured at all. They even fed us while our vehicle was being prepared. Tony was our representative, and he was both friendly and knowledgeable. More
by MYUTOPIA1
Employees Worked With
Anthony McBain, Sean Christofferson
