Boucher Volkswagen Marketplace of Franklin

Outstanding Service and Knowledge. Troy Fredrick and Tony McBain were nothing but amazing. Their attentiveness, knowledge and customer service were second to none. They took their time Troy Fredrick and Tony McBain were nothing but amazing. Their attentiveness, knowledge and customer service were second to none. They took their time to explain all of the vehicles within my budget, the various differences between each and recommended vehicles based on my requirements. Troy and Tony were able to answer all of the questions I had and addressed any concerns. For my final paperwork, they outlined exactly what was needed. They made the processes extremely smooth, removed all stress and were able complete everything in a timely fashion. Upon vehicle delivery, they again walked through the vehicle, addresses all of my questions, talked through the vehicle features and let me know that if I EVER have questions I can reach out. More

blown away by tire blow out-service Frigid temps, snow, tire blow out, not a great combination...went to the express lane service @ Boucher VW to get my tire replaced mounted and balance Frigid temps, snow, tire blow out, not a great combination...went to the express lane service @ Boucher VW to get my tire replaced mounted and balanced. I had as well a minor paint scrape from a mystery parking lot encounter that i had planned on trying to rub out when it was bit warmer. The wash and detail folks @ the express service group in the process of washing my GTI after the tire was replaced rub that ding dang thing right out ! What a delightfully pleasant surprise when a green GTI was pulled up and parked in front of the dealership i assumed it was not mine because the scrape was not there, when i was handed the keys it dawned on me that the team had not only washed but had buffed out that scrape. KUDOS to the detail team. L. Murphy More

Lacking The employee that delivered my loaner told the person checking me in that the car had 1/4 tank of gas. When I got in, the gauge read 1/16 of a tank. I The employee that delivered my loaner told the person checking me in that the car had 1/4 tank of gas. When I got in, the gauge read 1/16 of a tank. I was worried I wouldn't even be able to get to work on that. This is my first service experience at Boucher, I have previously had my cars serviced at Concours/Umansky and have never received a loaner with less than a full tank. The service guy told me they would call me when the car was ready. I was hoping to pick it up on my lunch hour and instead had to call THEM to see if the car was finished. It was. More

As always excellent service from Matt! I’ve had my car for over 8 years and still love it! Wouldn’t take my car any place else for service! for over 8 years and still love it! Wouldn’t take my car any place else for service! More

Outstanding service, efficient work product, friendly faces I truly enjoyed the service that I received yesterday from you staff. They were timely, they were efficient, and they did the job right. Thank you I truly enjoyed the service that I received yesterday from you staff. They were timely, they were efficient, and they did the job right. Thank you Gordon. More

This was my 2nd car purchase from this dealer, and have had excellent service both times. Their pricing and trade valuation is extremely fair, and customer satisfaction seems like a big priority for the st had excellent service both times. Their pricing and trade valuation is extremely fair, and customer satisfaction seems like a big priority for the staff. Also very impressed with the new electronic document process - a huge shift from the pile of paper many dealerships still use. More

Every single person we worked with at Boucher Volkswagen went above and beyond to help us and make sure we were happy and well taken care of. Our sales man Sam W was incredible to work with. He is very frie went above and beyond to help us and make sure we were happy and well taken care of. Our sales man Sam W was incredible to work with. He is very friendly and professional. This was our second vehicle that we bought from him. Amazing staff that truly cares! We will definitely be back. Thank you for such a great experience! More

Purchased a used Lexus GX460 recently from Boucher VW. I have to say the whole process was excellent. Salesman and used car manager top- notch. have to say the whole process was excellent. Salesman and used car manager top- notch. More

Conscientious, professional, friendly Tony did an exceptional job selling me the car, while I knew exactly what I wanted he went above and beyond to make sure I was satisfied, all while be Tony did an exceptional job selling me the car, while I knew exactly what I wanted he went above and beyond to make sure I was satisfied, all while being very friendly I highly recommend. More

Disappointed to be a female and be Ripped off by service consultant. Paid for two parts didn’t need. Thank to honest mechanic got a refund for 1 item. This is frustrating. I will not be returning. consultant. Paid for two parts didn’t need. Thank to honest mechanic got a refund for 1 item. This is frustrating. I will not be returning. More