Boucher Nissan of Waukesha - Service Center

Sales people great, service not so good. We have purchased a number of vehicles from Boucher Nissan. We received a notice that there was a recall on our Versa to replace the air bags. I calle We have purchased a number of vehicles from Boucher Nissan. We received a notice that there was a recall on our Versa to replace the air bags. I called the dealership on a Monday and made an appointment for the next day to have the recall taken care of. I asked at the time how long it would take and was told a little over an hour. We decided we would just wait on the service. When we arrived at the service department for our appointment we were told the service would take an hour and a half. After 2 hours our service rep, Amanda came in and said they were almost done. A half hour later I went back out to service to see what the status was and she told me there had been a problem with the air bag and the service tech had to redo it. Finally, after over 2.5 hours the car was ready. We drove home without incident, but the next day when we turned the car on the horn would randomly and frequently blow. I called Amanda back and she acknowledged that it was probably due to the air bag replacement. She told me to just bring it back in. I told her I was not comfortable driving a car with the horn constantly blaring (seemed an obvious concern). At that point she told me she would send a tow truck or someone who could disable the horn and bring the car in for service. She also told me she would call back and let me know what was coming and when. The call never came, all of the sudden there were 2 men from Bouche at our house. Their plan was to pull the fuse on the horn and drive it back to Bouche. They didn’t have the right tool to pull the fuse so they ended up driving it with the horn blowing. Amanda called me later that day to let me know the replacement air bag was defective and they had to order the part, it would be delivered the next morning and they would get right on it. At noon the next day (it’s Thursday now) Amanda informed me the wrong part had been delivered and now it’s going to be Monday before they can take care of it. She also informed me they didn’t have any rentals available. I really feel this is pretty inferior service and I question whether or not we will purchase another vehicle from Bouche. More

Great service Very satisfied with service received from the staff, Greg kept me updated during the time it took to complete the job. Appreciate the car, it looked Very satisfied with service received from the staff, Greg kept me updated during the time it took to complete the job. Appreciate the car, it looked brand new at the end! More

Up-front and On Time The auto tech clearly explained the differences between a few similar service packages and helped me choose the most cost-effective one to suit my nee The auto tech clearly explained the differences between a few similar service packages and helped me choose the most cost-effective one to suit my needs. The work was completed within the quoted time frame (with about 10 minutes to spare). I will continue to have my vehicle serviced here. More

Great communication Greg in service was great to work with. He gave me an estimated time for the work to be done. He came out to the waiting area and gave me an up Greg in service was great to work with. He gave me an estimated time for the work to be done. He came out to the waiting area and gave me an up dates. The car was done on time. I appreciated being kept informed. More

Out did yourselves!! Very friendly, on time and very informative! I was given an estimate of time and you beat it by 15 minutes!! Waiting area very comfortable, very nice Very friendly, on time and very informative! I was given an estimate of time and you beat it by 15 minutes!! Waiting area very comfortable, very nice offerings., coffee, soda, water, snacks! Impressive! More

Service The Work I requested to be completed was completed well and in an acceptable time. The Service personal I interacted with were polite and thorough. The Work I requested to be completed was completed well and in an acceptable time. The Service personal I interacted with were polite and thorough. More

Easy service process Total experience was great easy appointment time, quick service comfortable waiting area with plenty of refreshments courteous helpful staff car was c Total experience was great easy appointment time, quick service comfortable waiting area with plenty of refreshments courteous helpful staff car was cleaned will recommend this service department More

Timely service I had a scheduled oil change and the appointment went well. Everyone was very attentive to detail and getting thing done in a timely manner. I had a scheduled oil change and the appointment went well. Everyone was very attentive to detail and getting thing done in a timely manner. More

Excellent experience Brought my car in for one of my free oil changes, and an issue was noted. I had mentioned I had an appointment and was offered a car so I could get t Brought my car in for one of my free oil changes, and an issue was noted. I had mentioned I had an appointment and was offered a car so I could get to it. The part needed didn't come till the next day, but it was free, and I had the use of the loaner. Wonderful service! Am moving to Arizona; will miss my 3rd free oil change and the great service here. More

Good service Went in for an oil change. Quick and friendly service. Everyone was very helpful. Even washed our car after oil change. Great waiting area in the serv Went in for an oil change. Quick and friendly service. Everyone was very helpful. Even washed our car after oil change. Great waiting area in the service area. More