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Boucher Nissan of Waukesha - Service Center

Waukesha, WI

4.5
878 Reviews

878 Reviews of Boucher Nissan of Waukesha - Service Center

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September 04, 2024

Boucher Nissan takes good care of me and my car. Service does a great job answering my questions. I have a higher level of confidence with the Boucher team. More

by Pattilock24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny DiBrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Zimmerman
Sep 04, 2024 -

Boucher Nissan of Waukesha responded

Thank you, Patti, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Luchini Service Manager 262-542-5500

August 26, 2024

well, went for oil change, end up with need to replace oil pan, but worse part about it was no one really communicated about the time was gonna take... i had to call and ask about it. other issues i ask More

by IMALISZEWSKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Zimmerman
Aug 27, 2024 -

Boucher Nissan of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Melvin Ehnert Service Manager 262-542-5500

August 21, 2024

Thank you for being very accommodating and taking the extra time to explain everything. See you in 3,000 miles! More

by jenmast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Zimmerman
Aug 21, 2024 -

Boucher Nissan of Waukesha responded

Thank you so much for your excellent review! We are so glad that Tyler and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Nissan of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Melvin Ehnert Service Manager 262-542-5500

August 19, 2024

Terrible experience. Tyler in the service department went above and beyond to take care of me. Incomplete work that took multiple visits to get completed. Would recommend More

by Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Zimmerman
Aug 23, 2024 -

Boucher Nissan of Waukesha responded

Keith, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Melvin Ehnert Service Manager 262-542-5500

August 17, 2024

I waited at the dealership while my service was performed. They received me promptly at my scheduled appointment time, and my service was handled in a timely manner. More

by Kasey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Kiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Boucher Nissan of Waukesha responded

Thank you, Kasey! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Nissan of Waukesha. Melvin Ehnert Service Manager 262-542-5500

August 15, 2024

They always take great care of my car, explain everything, and charge reasonable price. Trustworthy and knowledgeable More

by PAULA.GABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnathan Kiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Boucher Nissan of Waukesha responded

Thank you for choosing Boucher Nissan of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Melvin Ehnert Service Manager 262-542-5500

August 15, 2024

I was missing three of the four tire valve caps after having my tires rotated More

by Jeff Venes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Boucher Nissan of Waukesha responded

Thank you for this feedback, Jeff. Please don't hesitate to reach out to us directly if you need any further assistance. We appreciate your business and are always happy to help. Melvin Ehnert Service Manager 262-542-5500

August 10, 2024

The Waukesha team took care of my oil change and a brake issue. I was able to drop the car off early and get all my needs taken care of. More

by tabbott28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Ehnert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Kiley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Zimmerman
Aug 11, 2024 -

Boucher Nissan of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Boucher Nissan of Waukesha. Melvin Ehnert Service Manager 262-542-5500

August 10, 2024

Michael was very clear and thorough in his explanation of needed repairs. He didn't try to sell me something I didn't need. Shuttle service was convenient. Driver was very polite More

by melbymelb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Boucher Nissan of Waukesha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael met your expectations. Thank you again for choosing Boucher Nissan of Waukesha. We look forward to having you as one of our valued customers for many more years to come! Melvin Ehnert Service Manager 262-542-5500

July 31, 2024

I appreciate the personalized service I get in the Service depart. Friendly employees, Great service. More

by CLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Zimmerman
Aug 01, 2024 -

Boucher Nissan of Waukesha responded

Thank you for choosing Boucher Nissan of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Melvin Ehnert Service Manager 262-542-5500

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