Boucher Nissan of Waukesha - Service Center

Nice, friendly people I would give this a 3 star rating, but the majority of the time, I am not informed about what is going on with my vehicle, and I have to reach out to I would give this a 3 star rating, but the majority of the time, I am not informed about what is going on with my vehicle, and I have to reach out to the dealership to hear anything, and most of the time my vehicle is there for days. The saving grace, is that I do get a vehicle to use while mine, which is a lot less than what I am constantly having serviced, but it's something. My vehicle has some serious issues, and I don't trust it to drive any distance. I asked to get an appraisal, never got it.....asked to have someone reach out to me for a trade in opportunity, never got it. What's going on here? More

Always a good satisfying experience Of all the dealer service experiences I have had, Boucher is the best. The only thing I would recommend is to always use experienced staff. In the p Of all the dealer service experiences I have had, Boucher is the best. The only thing I would recommend is to always use experienced staff. In the past I had one poor experience where a young women did not ensure that my tires were rotated. Had to tale to the service manager to resolve which he did wit apologies. She also told me my break pads were wearing even though I had you replace them 10,000 miles ago at an earlier visit. Not sure how she came to that conclusion. More

recent service visit I recently had to have my car in for some diagnostic testing on a noise I had been hearing. My car was taken in right at my scheduled appointment tim I recently had to have my car in for some diagnostic testing on a noise I had been hearing. My car was taken in right at my scheduled appointment time and I was treated very courteously by staff. More

Sales people great, service not so good. We have purchased a number of vehicles from Boucher Nissan. We received a notice that there was a recall on our Versa to replace the air bags. I calle We have purchased a number of vehicles from Boucher Nissan. We received a notice that there was a recall on our Versa to replace the air bags. I called the dealership on a Monday and made an appointment for the next day to have the recall taken care of. I asked at the time how long it would take and was told a little over an hour. We decided we would just wait on the service. When we arrived at the service department for our appointment we were told the service would take an hour and a half. After 2 hours our service rep, Amanda came in and said they were almost done. A half hour later I went back out to service to see what the status was and she told me there had been a problem with the air bag and the service tech had to redo it. Finally, after over 2.5 hours the car was ready. We drove home without incident, but the next day when we turned the car on the horn would randomly and frequently blow. I called Amanda back and she acknowledged that it was probably due to the air bag replacement. She told me to just bring it back in. I told her I was not comfortable driving a car with the horn constantly blaring (seemed an obvious concern). At that point she told me she would send a tow truck or someone who could disable the horn and bring the car in for service. She also told me she would call back and let me know what was coming and when. The call never came, all of the sudden there were 2 men from Bouche at our house. Their plan was to pull the fuse on the horn and drive it back to Bouche. They didn’t have the right tool to pull the fuse so they ended up driving it with the horn blowing. Amanda called me later that day to let me know the replacement air bag was defective and they had to order the part, it would be delivered the next morning and they would get right on it. At noon the next day (it’s Thursday now) Amanda informed me the wrong part had been delivered and now it’s going to be Monday before they can take care of it. She also informed me they didn’t have any rentals available. I really feel this is pretty inferior service and I question whether or not we will purchase another vehicle from Bouche. More

Great service Very satisfied with service received from the staff, Greg kept me updated during the time it took to complete the job. Appreciate the car, it looked Very satisfied with service received from the staff, Greg kept me updated during the time it took to complete the job. Appreciate the car, it looked brand new at the end! More

Up-front and On Time The auto tech clearly explained the differences between a few similar service packages and helped me choose the most cost-effective one to suit my nee The auto tech clearly explained the differences between a few similar service packages and helped me choose the most cost-effective one to suit my needs. The work was completed within the quoted time frame (with about 10 minutes to spare). I will continue to have my vehicle serviced here. More

Great communication Greg in service was great to work with. He gave me an estimated time for the work to be done. He came out to the waiting area and gave me an up Greg in service was great to work with. He gave me an estimated time for the work to be done. He came out to the waiting area and gave me an up dates. The car was done on time. I appreciated being kept informed. More

Out did yourselves!! Very friendly, on time and very informative! I was given an estimate of time and you beat it by 15 minutes!! Waiting area very comfortable, very nice Very friendly, on time and very informative! I was given an estimate of time and you beat it by 15 minutes!! Waiting area very comfortable, very nice offerings., coffee, soda, water, snacks! Impressive! More

Service The Work I requested to be completed was completed well and in an acceptable time. The Service personal I interacted with were polite and thorough. The Work I requested to be completed was completed well and in an acceptable time. The Service personal I interacted with were polite and thorough. More

Easy service process Total experience was great easy appointment time, quick service comfortable waiting area with plenty of refreshments courteous helpful staff car was c Total experience was great easy appointment time, quick service comfortable waiting area with plenty of refreshments courteous helpful staff car was cleaned will recommend this service department More