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Boucher Nissan of Waukesha - Service Center
Waukesha, WI
844 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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844 Reviews of Boucher Nissan of Waukesha - Service Center
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November 26, 2019
Clueless, high turnover, always something wrong when I leave Staff seems to never know the answer to my questions. There is high turnover. I never see the same people working. They appear unkept. Mainly every ti Staff seems to never know the answer to my questions. There is high turnover. I never see the same people working. They appear unkept. Mainly every time I leave there is a reason I have to return. First time they did not 'refresh' the maintenance needs that pop up on my mid screen. So I had to drive 35 miles back the next week to have them correct it. This last time they forgot to put the tire bolt lock back on my tires and I had to return to pick it up a few days later. All the above does not give me any confidence in their work on my Armada. More
by trrench
Verified CustomerEmployees Worked With
None of the above
November 26, 2019
brake service & oil change. An unexpected delay of parts delivery allowed usage of a new loaner which introduced me to updated tech. I look forward to future service, discounts, An unexpected delay of parts delivery allowed usage of a new loaner which introduced me to updated tech. I look forward to future service, discounts, & sales. More
by debgrze
Employees Worked With
selena
June 12, 2019
Simple oil change, good experience I have been unimpressed with experiences with my Infiniti at the Infiniti dealership a half mile down the road. Just testing the water at your Niss I have been unimpressed with experiences with my Infiniti at the Infiniti dealership a half mile down the road. Just testing the water at your Nissan shop, the job was done in the same amount of time, but everyone working there had a personality and they were great! Also, it was a couple bucks cheaper- not a big deal, but icing on the cake. More
by Rick
Employees Worked With
Dont remember
May 20, 2019
POOR SERVICE I wouldn't do business with this place if they were the last dealership on earth! First, their service dept. Doesn't put the plug back in after an oil I wouldn't do business with this place if they were the last dealership on earth! First, their service dept. Doesn't put the plug back in after an oil change, and the engine seizes on the interstate, stranding my daughter and her little baby in January. It takes the 3 MONTHS to put in a new engine. Then, after hearing noises, she has the engine checked out by a different dealership. Guess what? THEY DIDNT PUT ALL THE PARTS BACK ON THE ENGINE. Crappy customer service and crappy service technition. Service. More
by Kms123
Employees Worked With
Tim, Matt, General Manager
May 18, 2019
Oil Change Service person was very friendly and job was completed very quickly. Lounge was clean and I was able to enjoy the wait. Kudos to all. Service person was very friendly and job was completed very quickly. Lounge was clean and I was able to enjoy the wait. Kudos to all. More
by Jayne Y
Employees Worked With
Amanda
May 15, 2019
Service visit for lease Great customer service. I would have given 5 stars if the shuttle i requested, in advance, was available. I ended up taking an uber so I could get to Great customer service. I would have given 5 stars if the shuttle i requested, in advance, was available. I ended up taking an uber so I could get to work on time. More
by Asabella69
Employees Worked With
Amanda
May 15, 2019
Service Visit Went in to diagnose loud noise when running. Was Cat Convertor. Was under warranty - Yeah!!! Had them do a brake job and oil and filter change. Re Went in to diagnose loud noise when running. Was Cat Convertor. Was under warranty - Yeah!!! Had them do a brake job and oil and filter change. Reasonable prices. One negative, there is a portion of the front undercarriage plastic that is partially torn away and sticking out and they did not mention it or repair it. Otherwise, will go back. More
by notamechanic
Employees Worked With
Do not remeber
May 13, 2019
Good experience for basic maintenance items. Taylor greeted us in a friendly, professional manner and got our vehicle into the shop right away. She explained everything very clearly and asked if Taylor greeted us in a friendly, professional manner and got our vehicle into the shop right away. She explained everything very clearly and asked if we needed anything beyond the maintenance items we scheduled service for without excessively aggressive upselling. We will be back. More
by CRJ
Employees Worked With
Taylor Roedl
May 08, 2019
Feel I have been ripped off Worst Service Center EVER. I turned in a nice and powerful Nissan Hybrid Pathfinder with a small mechanic problem, and they CREATED and CAUSED MANY pr Worst Service Center EVER. I turned in a nice and powerful Nissan Hybrid Pathfinder with a small mechanic problem, and they CREATED and CAUSED MANY problems to my vehicle. Ended paying $8,342.82, and still want more money after destroying my vehicle. More
by Seleny19!
Employees Worked With
Chris Hanson, Tim Palmstein
May 05, 2019
Convenience and Explanation of Murano Service Arrived early and informed my Murano would be ready in one hour. Maintenance completed in 40 minutes and I received explanation of tire and brake lin Arrived early and informed my Murano would be ready in one hour. Maintenance completed in 40 minutes and I received explanation of tire and brake lining wear which will need replacement in approximately one year. Very satisfied with convenience and service. More
by JB
Employees Worked With
Selena
