Boucher Nissan of Waukesha - Service Center

Charged for something I shouldn't have been When I purchased my tires I received free tire rotation for the life of the tires. My husband brought my car in for an oil change and tire rotation an When I purchased my tires I received free tire rotation for the life of the tires. My husband brought my car in for an oil change and tire rotation and they charged him for the tire rotation. He questioned why he was getting charged and was told there was no free tire rotation included. When he got home I called and questioned why it wasn't included anymore. I was told that it should have been no cost but she could not reimburse me. She said that she would mark in my file that i was to receive a free oil change next visit. I just hope that its marked in the file especially after several months. More

Everyone was accommodating I know I can count on this dealership with all my concerns. I bought my last Nissan Rouge from Boucher. I would recommend them to all my friends and f I know I can count on this dealership with all my concerns. I bought my last Nissan Rouge from Boucher. I would recommend them to all my friends and family. More

Best service center in Wisconsin Especia worker Amanda Top knot service department and Especially Amanda service worker she really no her job she is friendly and very helpful love working with her for Top knot service department and Especially Amanda service worker she really no her job she is friendly and very helpful love working with her for my car needs More

Worst experience ever Went in on 12/28 for a scheduled oil change and tire rotation Appointment was at 10:00. I arrived 10 minutes early. Service did not have many ca Went in on 12/28 for a scheduled oil change and tire rotation Appointment was at 10:00. I arrived 10 minutes early. Service did not have many cars being worked on and one person on the waiting area besides me. At 10:45 I notice my car sitting outside. I asked the lady in service if I could have my keys. She said she had to process my paperwork. Another 20 minute go by so I ask her again. Same response. Another 5 minutes go by and she sighed at me and grabbed my paperwork to finally process. I expressed my dissatisfaction and she mumbled stuff under her breath. Inaudible. She then said I needed to be charged for tire rotation so couldn’t have my keys. I thought all routine service was covered my first year but at this point I was too irritated to argue with her. Approximately 11:20 I was finally able to leave. Wish I could take my car somewhere else for service!! More

Taking 2 hours for an oil change is too long. Disappointed after making an appointment for an oil change, when we arrived were told that it will take two hours to do. Really!! What is the point Disappointed after making an appointment for an oil change, when we arrived were told that it will take two hours to do. Really!! What is the point for making an appointment then. The quick lube down the street could of gotten done in 20 minutes. More

Very efficient and friendly! Always a pleasure dealing with bouche. It’s always pleasant and welcoming! They keep you informed and make sure service is done in an acceptable tim Always a pleasure dealing with bouche. It’s always pleasant and welcoming! They keep you informed and make sure service is done in an acceptable time. More

Over promise and under deliver There is so much wrong here that I am still waiting for the service to be finished.....promises of call backs that never happen. Someone please call There is so much wrong here that I am still waiting for the service to be finished.....promises of call backs that never happen. Someone please call me 414 640 8482. I have paid for services that were never done or refunded. Both of which have been promised. I am still waiting for a replacement tire lock that was supposed to be included with my used car that I bought from you that .......you guessed it.....never came. I have a feeling that being a woman and the song and dance that the service manager has performed is pretty routine for him and is easy for him to brush my situation off. This dealer deserves a negative rating not even a 1 star...... More

Nothing was fixed $500 and supposedly a new wheel bearing later, car is making exact same noises and no one is there to help all weekend. This is also after the other o $500 and supposedly a new wheel bearing later, car is making exact same noises and no one is there to help all weekend. This is also after the other one went out still under warranty and they wouldn’t just do both for me. Super disappointed. More

Waste of time Car visibly still dirty and windows so smeared I had to wash myself the car wash was as per Chris because of long wait for scheduled oil change Car visibly still dirty and windows so smeared I had to wash myself the car wash was as per Chris because of long wait for scheduled oil change More

Oil Change Tire Rotation Boucher continues to exceed my expectations and it’s just been great buying and service experience from the moment I pull up to the garage door till I Boucher continues to exceed my expectations and it’s just been great buying and service experience from the moment I pull up to the garage door till I pay Emily! More