Boucher Nissan of Waukesha - Service Center

Had coupon for synthetic oil change and tire rotation- 59 dollars - says I declined tire rotation- so I paid 59 for oil change- not sure if there was a miscommunication but now I still need tire rotation! - dollars - says I declined tire rotation- so I paid 59 for oil change- not sure if there was a miscommunication but now I still need tire rotation! - also needed some axle replaced 833 -Price seems way inflated- I’ve always like coming to the dealer but now I’m not sure. More

... Windshield washer still sprays low and with low pressure. Can't believe this is something I need to waste time on with a new car. Do I have to fix t Windshield washer still sprays low and with low pressure. Can't believe this is something I need to waste time on with a new car. Do I have to fix this myself? Nissan off with a black eye from start. Was not happy to get in my car to leave and find my radio on a different station than the one I listen to. That was just annoying and weird. More

Front end, steering and ball joints My wife noticed that my car was not as "firm" on the steering as her car and insisted I bring it in. Mike Garrett took the car for a drive and immedi My wife noticed that my car was not as "firm" on the steering as her car and insisted I bring it in. Mike Garrett took the car for a drive and immediately asked the service people to check. The recommendation was for a lot of work on the front and after the repair, I believed they were correct. More

Went in for a warranty repair and ended up with a $350 bill I called and gave the service person the code for my check engine light. I asked several times whether the work would be covered under warranty, and I called and gave the service person the code for my check engine light. I asked several times whether the work would be covered under warranty, and she said it would be. I received a call the next day saying that the engine cover was damaged and needed to be replaced in order for them to complete the warranty work. They said that it could have been damaged by driving over snow. I believe that if I would have purchased the cover from a local car repair shop, I wouldn't have $350, I located this part on-line for around $60. When I asked the service individual if there were any alternatives, she said no. I felt that I didn't have a choice since she said that the warranty work couldn't be completed without replacing the cover. I feel that this was the dealership's way of getting some money from me for the work that they had to do. I will never buy a vehicle there again. More

Great Service Excellent shopping experience in buying a new SUV. Service department was very friendly and did a great job of taking care of all my needs. Excellent shopping experience in buying a new SUV. Service department was very friendly and did a great job of taking care of all my needs. More

Poor explanation of suggested expensive repairs My 2012 Nissan was in for an oil change. They suggested control arms ($1285), axle ($760), and oil cooler reseal ($343). I wanted to understand more My 2012 Nissan was in for an oil change. They suggested control arms ($1285), axle ($760), and oil cooler reseal ($343). I wanted to understand more about how bad some of these parts were, what was needed now, what could wait, etc. etc. The car is only worth about $5000, so these repairs are nearly half the value of the vehicle! The service advisor didn't have much information, especially about the CV joint/boot/axle issue. "Well, that's the way we do it". was the only explanation I got. The boot was torn, do I really need a new axle? Is the joint bad? I didn't get a real answer. More

Excellent service , always very professional !! Boucher's service is always very efficient and highly professional .My estimated wait time was right on the mark and I was kept up to date on the se Boucher's service is always very efficient and highly professional .My estimated wait time was right on the mark and I was kept up to date on the service issues . More

NOISE! Accommodations for waiting customers were cramped, dark, noisy. TV was loud; background noises from somewhere seemed disruptive. "Amenities" proclai Accommodations for waiting customers were cramped, dark, noisy. TV was loud; background noises from somewhere seemed disruptive. "Amenities" proclaimed on signage are basic and nothing special. Customer service rep was efficient, knowledgeable, but environment was not at all welcoming! More

Good service. Oil change a little pricey. Did really nice job resolving brake issues. Oil change a little pricey at $40+. Liked that they washed car but water was dirty and left a dirty film Did really nice job resolving brake issues. Oil change a little pricey at $40+. Liked that they washed car but water was dirty and left a dirty film on side mirrors and doors. Nice touch that they put Armor-All on the tires also. Really liked that. More

Service was done as expected and completed in a timely manner. I was very happy with the service department and the service adviser y to bat I dealt with. manner. I was very happy with the service department and the service adviser y to bat I dealt with. More