Boucher Nissan of Waukesha - Service Center

Taking 2 hours for an oil change is too long. Disappointed after making an appointment for an oil change, when we arrived were told that it will take two hours to do. Really!! What is the point Disappointed after making an appointment for an oil change, when we arrived were told that it will take two hours to do. Really!! What is the point for making an appointment then. The quick lube down the street could of gotten done in 20 minutes. More

Very efficient and friendly! Always a pleasure dealing with bouche. It’s always pleasant and welcoming! They keep you informed and make sure service is done in an acceptable tim Always a pleasure dealing with bouche. It’s always pleasant and welcoming! They keep you informed and make sure service is done in an acceptable time. More

Over promise and under deliver There is so much wrong here that I am still waiting for the service to be finished.....promises of call backs that never happen. Someone please call There is so much wrong here that I am still waiting for the service to be finished.....promises of call backs that never happen. Someone please call me 414 640 8482. I have paid for services that were never done or refunded. Both of which have been promised. I am still waiting for a replacement tire lock that was supposed to be included with my used car that I bought from you that .......you guessed it.....never came. I have a feeling that being a woman and the song and dance that the service manager has performed is pretty routine for him and is easy for him to brush my situation off. This dealer deserves a negative rating not even a 1 star...... More

Nothing was fixed $500 and supposedly a new wheel bearing later, car is making exact same noises and no one is there to help all weekend. This is also after the other o $500 and supposedly a new wheel bearing later, car is making exact same noises and no one is there to help all weekend. This is also after the other one went out still under warranty and they wouldn’t just do both for me. Super disappointed. More

Waste of time Car visibly still dirty and windows so smeared I had to wash myself the car wash was as per Chris because of long wait for scheduled oil change Car visibly still dirty and windows so smeared I had to wash myself the car wash was as per Chris because of long wait for scheduled oil change More

Oil Change Tire Rotation Boucher continues to exceed my expectations and it’s just been great buying and service experience from the moment I pull up to the garage door till I Boucher continues to exceed my expectations and it’s just been great buying and service experience from the moment I pull up to the garage door till I pay Emily! More

Oil change & detail of vehicle The service took considerably longer than I was told it would. I was told 4-5 hours. However it was easily an hour & 1/2 to two hours more. The service took considerably longer than I was told it would. I was told 4-5 hours. However it was easily an hour & 1/2 to two hours more. More

Great service Things always go smooth when I go there and I don't have to wait too long. I like the waiting room and the conveniences and amenities. Things always go smooth when I go there and I don't have to wait too long. I like the waiting room and the conveniences and amenities. More

my titan The end alignment and balancing that I had done made my truck perform excellent. I've taken other vehicles to other places and I've never had an align The end alignment and balancing that I had done made my truck perform excellent. I've taken other vehicles to other places and I've never had an alignment is true as the one I had to my other vehicle that I brought here and to this one thank you More

great This is important so please read this: A product is only as good as the Company that stands behind it. We purchased a new Truck this year This is important so please read this: A product is only as good as the Company that stands behind it. We purchased a new Truck this year not because we wanted the prestige of having a new truck, but our old truck was starting to penny us to death. We purchased a new 2018 Nissan Frontier. This truck we now have owned for about 2 months maybe 3 and it has 2000 miles. It is in warranty and we purchased the extended warranty. The Nissan is 4-wheel drive because of the weather in ND at this time of the year and also in WI. Yes, he did drive it to Nd to go hunting. He took the ATV along because he uses the ATV for off road hunting, he has a special permit to use a car, truck or ATV to hunt from. He did drive the Nissan in snow on gravel roads, never off road, for around Zeeland ND there are gravel roads and this year lots of snow. This truck IS A 4 WHEEL DRIVE VEHICLE and considered an off the road vehicle and should be able to be use in snow and gravel roads His 4-wheel drive is broke, no worry we have a warranty, so he took it to Bismark to the dealer 100 miles from where he stays. Ken was told it was not covered under Warranty because the repair was road damage. If this is road damage why is this broken part or wire not protected by a plate or something knowing what these trucks can be used for? My concern is why they considered this repair was due to road damage, was it because he drove this 4 wheel truck on roads that are not in (pristine condition) (my words not theirs). Or was it considered road damage because the truck had mud on it due to the fact he is staying on a cattle ranch and they have mud around the trailer he stays at and on their driveways. Was this decision a conclusion or was it based on facts.? FOUR WHEEL DRIVE TRUCKS ARE MEANT TO BE USED IN SNOW, MUD AND OFF THE ROAD. Ken will have to come home when there will be no snow in ND, Minnesota, or WI because he only now has 2 wheel drive now until the problem is fixed Now we could pay the dealer in ND to repair the truck but we want the truck to be looked at by my people. This is not about the money it is about the contract we have with Nissan by means of a Warranty. Any company can produce a bad product, but it is how a company back their product. It is about principle. I have a lot of questions to ask about the design of this truck if this could be road damage what else is not taken into consideration in manufacturing this truck to keep it safe and reliable knowing what they could be used for? I call Nissan and told them all of the above and in my opinion they did not care. REMEMBER WE PURCHASED THIS TRUCK SO WE WOULD NOT BE PENNIED TO DEATH BY AN OLD TRUCK. BUT NOW WE ARE AFRAID WE ARE GOING TO BE HUNDEREDS OF DOLLARS TO DEATH BY THIS ONE. . We are concerned how many other things could brake on this truck by merely driving it I really have no conclusion yet until Ken and the truck make it home, but I have a lot of questions. Ken came home a week ago Tuesday and I was scared to death to have him drive home without 4-wheel drive not knowing the road conditions in ND, Minnesota or northern WI. This last Tuesday We took the truck to the dealer that sold it to us. We told them what is basically in the above part of this letter. We were treated with repect, consideration and understanding. THE DEALER IS BOUCHER AUTO GROUP (NISSAN). THEY FIXED THE TRUCK, NO CHARGE. THANK GOD WE PURCHASED THIS TRUCK FROM THIS BOUCHER. Any vehicle can have problems but it is how it is backed that really counts. This is why I am writing this e-mail I recommend Boucher as a dealer they are a great dealership and sell a number of different type of Vehicles. Lori More