Boucher Nissan of Waukesha - Service Center

Great communication! I was very happy how updated I was kept during the process of having my car fixed up. The staff was kind and professional. kept during the process of having my car fixed up. The staff was kind and professional. More

Came in for recallThey had all the paperwork readyKnew Came in for recall They had all the paperwork ready Knew this recall takes a long time so offered a rental car Easy peasy I was in and out in < 10 Came in for recall They had all the paperwork ready Knew this recall takes a long time so offered a rental car Easy peasy I was in and out in < 10 minutes Pick up was even faster More

My car Maintenance was completed but no recall repaired as scheduled. Need to reschedule. I was in and out in an hour. Had oil changed, rotate tires and point check. as scheduled. Need to reschedule. I was in and out in an hour. Had oil changed, rotate tires and point check. More

Service was fine but they left my car covered in a snow drift outside even though all the lot cars were cleared of snow. Staffers walked right by as I waded into the drift to reach my car and clear it enou drift outside even though all the lot cars were cleared of snow. Staffers walked right by as I waded into the drift to reach my car and clear it enough to drive out of the “customer” space. More

Not impressed I was given a "coupon book" with free oil changes when I purchased my vehicle. When i went to hand in the coupon yesterday, I was told it was already I was given a "coupon book" with free oil changes when I purchased my vehicle. When i went to hand in the coupon yesterday, I was told it was already redeemed and was charged for the oil change. How was it already redeemed if I had the coupon. I will be getting my oil changes elsewhere moving forward. More

It was good and quick. I don’t care for surveys. Ok I should have to write a certain amount for a review. Now this review irritates me should have to write a certain amount for a review. Now this review irritates me More

Good and quick service and questions answered. I look forward to having my car serviced by this dealership of professionals. IT was well done required maintenance performed in the appointed time sp I look forward to having my car serviced by this dealership of professionals. IT was well done required maintenance performed in the appointed time span. Erika was very thorough. More

quick service and well done First time there for service with my new Maxima. Service staff friendly and my first maintenance done quickly and well documented. Nice waiting room First time there for service with my new Maxima. Service staff friendly and my first maintenance done quickly and well documented. Nice waiting room with unlimited goodies. More

I came in for a oil change and bought a car. I really liked the way Alisha approached me. She was confident but she wasn’t pushy. liked the way Alisha approached me. She was confident but she wasn’t pushy. More

Going Downhill Fast I took my Altima in for a scheduled oil change and tire rotation. I purchased the maintenance coupon book Boucher offers when I purchased the car from I took my Altima in for a scheduled oil change and tire rotation. I purchased the maintenance coupon book Boucher offers when I purchased the car from them several years ago. I have had great experiences with them over the years, but things seem to have changed as of late. The customer service has always been great...friendly, caring staff. This particular visit, I had asked for an oil change and tire rotation (which was listed on the coupon). I had a tire that was low on air (I had been getting a low tire warning on my console over the last several days), so I asked that they check the air pressure and fill it to the appropriate amount when they rotated the tires. I waited for the service in their waiting room, which is always nice and clean. As expected, the service person came into the waiting area about half way through the appointment explaining that both of my air filters needed to be changed and gave me the price of each one. I elected to have them change the engine filter. My car was finished within about an hour (perfectly acceptable) and I was checked out. Upon checking out, the cost of the air filter was almost double of what I was expecting. Upon further inspection, I realized the cost of the labor was not included in the price I was quoted to change the filter. If I had known I was going to pay $30+ to have someone put a new air filter in my car, I would have declined. While not entirely dishonest, it gives the appearance of that because of the stark contrast between the quoted cost and the actual cost with labor included. Moving forward, I would suggest that you start quoting the prices customers are going to see on their invoice at the end of the appointment, not just the cost of the materials. After leaving the service desk shaking my head, I got in my car and turned it on to find the check tire warning back on again. Not only that, but the tire pressures on all of my tires had not changed position on the diagram in my console, meaning a tire rotation was never completed! The same back rear tire was low and all of the other tires were at the same pressures they were when I had arrived at the dealership. And I know this because I had been staring at the tire pressures for the last several days and had basically committed each tire pressure to memory, especially the one that was low. I immediately checked my invoice to find out if a tire rotation was "charged" to me...and it was. It's listed as a line item, but was never completed. If I hadn't have had a service coupon, I would have been furious. Instead, I have decided to take my business elsewhere. The people are very nice and I have had great experiences, but the trust level has fallen dramatically and for someone who purchased my car at that dealership, this experience was very disappointing. More