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Boucher Nissan of Waukesha - Service Center

Waukesha, WI

4.4
845 Reviews

845 Reviews of Boucher Nissan of Waukesha - Service Center

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September 03, 2020

Very expensive for what was done. Most tasks were just inspection tasks, so not sure how the parts got so high. Didn't offer home delivery More

by jtreiland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda Madala
Sep 10, 2020 -

Boucher Nissan of Waukesha responded

Thank you for your feedback. Please reach out to our Service Manager, Chris Resa, at 262-542-5500 so we can discuss this further with you. We hope to hear from you soon.

August 31, 2020

Was sold a used Nissan Murano for our son. Transmission failed and the car is worth scrap value. They still charge me hundred $150 for the diagnostic. We buy 2 new SUV's every 3 years. Will not be buyin More

by SSZINDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Ovies
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wolfgang Miller, Amanda Madala
Sep 10, 2020 -

Boucher Nissan of Waukesha responded

We are very sorry to hear you had a negative experience after you bought a vehicle from us. We would like to take the opportunity to discuss this situation further, but we are unable to find your name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Chris Resa, 262-542-5500. We hope we can resolve this issue to your satisfaction as soon as possible.

August 27, 2020

I had to wait over an hour and 15 minutes for an oil change and tire rotation. Nothing was done for compensation. I was told by the representative, "Well, it happens. It's hot out and we are short han More

by FAWNYSLAYER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Parrish
Aug 27, 2020 -

Boucher Nissan of Waukesha responded

Fawn - we are sorry we were unable to provide you with a 5-star experience. Please reach out to our Service Manager, Chris Resa, at 262-542-5500 so we can discuss this situation further. We hope to hear from you soon.

August 26, 2020

Replaced my tire, but didn’t stow my spare per standards. Just placed in trunk. Did my purchase get the discount for having bought a 10 year warranty? More

by ELLENMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micahel Gregovich
Aug 27, 2020 -

Boucher Nissan of Waukesha responded

Ellen - thank you for bringing this to our attention. Please reach out to our Service Manager, Chris Resa, at 262-542-5500 so we can make things right.

August 25, 2020

Everything was quick and easy... Thank you..... This is our first Nissan.... We love the gas mileage on the car... I would not have minded a bigger vehicle..... More

by NEGASILVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Madala, Micahel Gregovich, Selena Miller, Shannon Povlich, Chris Hanson
Aug 27, 2020 -

Boucher Nissan of Waukesha responded

Thanks for sharing!

August 21, 2020

your car wash might be in need of attention. after service, it had bird feces on the center if the hood. also, i bought this new from you and either matt or wolfgang said the second key was suppose to More

by MARKMERZ
Recommend Dealer
Yes
Employees Worked With
Matthew Gracyalny, Chris Hanson
Aug 31, 2020 -

Boucher Nissan of Waukesha responded

Mark, thank you for sharing. Please reach out to us at 262-542-5500 so we can address your concerns. We hope to hear from you soon.

Aug 31, 2020 -

MARKMERZ responded

who am i suppose to ask for if i call?

August 20, 2020

Still don’t have solution to my problem! They installed a radio on my car that didn’t have the proper software update. Resulting in my screen shutting down. More

by Amagadan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Micahel Gregovich, Selena Miller, Shannon Povlich, Chris Hanson
Aug 27, 2020 -

Boucher Nissan of Waukesha responded

We are sorry you still have an unresolved issue with your vehicle's screen. Please reach out to our Service Manager, Chris Resa, at 262-542-5500 so we can discuss this and make things right as soon as possible.

August 19, 2020

Great service, always professional, all the time. I bought my car here and I will continue to have my vehicle serviced at Boucher! My car was clean and waiting for me. More

by RCDUKES2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Madala, Micahel Gregovich, Selena Miller, Shannon Povlich, Chris Hanson
Aug 27, 2020 -

Boucher Nissan of Waukesha responded

Thank you for your continued business!

August 11, 2020

nice customer service Dylan was great, very accommodating and helpful, quick turn around. the actual tire installation was perfect. my only 'opportunity for improvement More

by BARBARA.KARI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Hanson
Aug 27, 2020 -

Boucher Nissan of Waukesha responded

Thank you for sharing your review and feedback with us, we really appreciate it!

July 31, 2020

Excellent service Had my oil changed and the dealership was clean and I was in and out in the time the Service Tech said it would be. More

by WILLOWSCHRISTINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micahel Gregovich
Aug 27, 2020 -

Boucher Nissan of Waukesha responded

Thank you for sharing!

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