Boucher Nissan of Waukesha - Service Center

The service center was professional. Addressed my issues and questions relatively quickly. The 2016 vehicle had a known harness issue with the driver heated seat and I was told to contact Nissan corporate d and questions relatively quickly. The 2016 vehicle had a known harness issue with the driver heated seat and I was told to contact Nissan corporate directly to communicate my concern for the high-priced repair. Although outside of miles warranty - the heated seat was only used a total of 24 months over the 4 years (given the cold season). The service team was helpful enough, however I would have appreciated the dealer shop to run this down on my behalf with the manufacturer since this is seemingly a known component issue. It seems like something that should fall under policy on a 4 year old vehicle given the faulty part was sourced by the manufacturer and has experienced this issue with other vehicles. More

The service is always quick and the service staff is always very nice and knowledgeable. They don't try to up-sell you, just bring things to your attention. always very nice and knowledgeable. They don't try to up-sell you, just bring things to your attention. More

Wondering if someone can explain why my 20-year old daughter came into your service department today for one of the free oil changes and was told she that she also needed a "recommended" brake fluid re daughter came into your service department today for one of the free oil changes and was told she that she also needed a "recommended" brake fluid replacement? She bought a certified used 2017 Nissan Sport Rogue in May that now has approximately 20,000 miles on it. The official Nissan owner's manual service book shows that this is not on the service schedule until the car has 80,000 miles or is 96 months old. Obviously nowhere near that mileage or age, and no, this isn't under "severe maintenance conditions." All I can figure is that she as a young adult female was an easy mark for your service team to hit her up for a $ 120+ add on that is almost pure profit. The ball's in your court. Keep in mind that her Dad (me) has significant expendable income so your response to this post may decide whether or not you gain or lose many, many thousands more in sales in the future. She should have known better, and if she has any more free oil changes, I told her to be screaming FREE OIL CHANGE ONLY the minute she steps out of her car. I am beyond disappointed that what has otherwise been a good experience (good salesperson, great sales process, fair price on the vehicle) is now being marred with this. I can't think of ANY vehicle short of an Abrams tank that might need a brake fluid replacement at only 20,000 miles. More

Drove in without an appt. Thought I had a problem with my Tire pressure system and the rep.said would check it out ASAP. It turned out I had a nail jammed in a tire and it was affecting the tire pressure rea Tire pressure system and the rep.said would check it out ASAP. It turned out I had a nail jammed in a tire and it was affecting the tire pressure readings. They plugged the tire and reset the system at a very reasonable price and everything took less than an hour. Excellent service! More

I took the car in for my wife she gave me a coupon. I gave the oil change coupon to the intake guy. After it was done he said it was disallowed. I believe they honored before and if I was told I would ha gave the oil change coupon to the intake guy. After it was done he said it was disallowed. I believe they honored before and if I was told I would have gone to RussDarrow. I don’t know which guy More

I Always have great and fast service here and Selena is always a doll to deal with! Will continue to get my service done here! always a doll to deal with! Will continue to get my service done here! More

Service was fast and easy with the department. I was able to get a same day oil change before a long trip. Everyone in the store is friendly and helpful to get a same day oil change before a long trip. Everyone in the store is friendly and helpful More

Brandon was very helpful on phone and at dealership. Personable. Informative. Listened. Work done quickly. Problem was minor so no charge. Very satisfied with outcome. Personable. Informative. Listened. Work done quickly. Problem was minor so no charge. Very satisfied with outcome. More

Service was open to repairs on a number of things that needed replacement on a used car purchase. Np problems, no questions just straioght out customer service. Waiting room was well equipped with coffe needed replacement on a used car purchase. Np problems, no questions just straioght out customer service. Waiting room was well equipped with coffee and drinks and very comfortable. Selena Miller was extremely wonderful to work with and kept me posted on where we were on the repairs and time. More

Service department was very prompt with estimate and repairs. Phone staff was very polite and professional.I would recommend Boucher Nissan to family and friends. repairs. Phone staff was very polite and professional.I would recommend Boucher Nissan to family and friends. More