Boucher Nissan of Waukesha - Service Center

Great service. Did an excellent job detailing my SUV. Couldn’t be more pleased. They took the time to insure that I was completely satisfied before leaving. Thank you Boucher Couldn’t be more pleased. They took the time to insure that I was completely satisfied before leaving. Thank you Boucher More

While making the appointment I requested a loaner and was denied even tho the insurance would pay for it. Sat in the waiting room from 7:05 to 7:35 waiting for the “shuttle” driver to arrive to take me to wo denied even tho the insurance would pay for it. Sat in the waiting room from 7:05 to 7:35 waiting for the “shuttle” driver to arrive to take me to work. I was supposed to start at 7:00am. I then made arrangements to be picked up at 3:30pm. It was not until 4:42 when the shuttle finally arrived. Again, apparently he was sent to retrieve a part instead of picking me up. I was never contacted to confirm that I was ready at 3:30 or even a courtesy call to say ,hey our driver is tied up for a minute. I could have stayed punched in at work to make up for the hour I missed in the morning. More

I appreciate the dedication of customer service delivered by the service manager ( chris ) under trying and difficult problem solving concerning my 2019 rogue and phone use through the blue system of my car. by the service manager ( chris ) under trying and difficult problem solving concerning my 2019 rogue and phone use through the blue system of my car. Chris and Brandon (service consultant) did not give up during 2 plus days of problematic situations and succeeded in solving the problem which earned my deepest respect and appreciation. I have a 2014 and a 2019 Nissan rogue and again know that it is not just the vehicle alone but the support from customer service that makes a customer return for future purchases. Thanks again for Chris's leadership and involvement and Brandon's excellent customer service. More

My mechanic Nick N did an amazing job! Everyone i encountered were friendly and helpful. I dont live as close as another nissan dealership and choose to drive here. encountered were friendly and helpful. I dont live as close as another nissan dealership and choose to drive here. More

Typically all good. 2 hours for an oil change and rotation is far too long. I would have rather had my appointment scheduled at a later date than being squeezed in to fill a schedule. Everyone is a rotation is far too long. I would have rather had my appointment scheduled at a later date than being squeezed in to fill a schedule. Everyone is always professional and very nice to deal with. More

After service my key warning alert light appeared flashing green went back in to question was told that was normal , not happy with answer checked manual it sounded like battery needed to be replac flashing green went back in to question was told that was normal , not happy with answer checked manual it sounded like battery needed to be replace but light now goes off after start up More

Great service ver prompt service at a great price. Was met by the service advisor right away he explained what was going to be done and my options met by the service advisor right away he explained what was going to be done and my options More

I was met in the Service garage by Dylan. He was very helpful and friendly. Had the wheels checked after rotation and found they did not need to be balanced. I was very pleased with the service and his d helpful and friendly. Had the wheels checked after rotation and found they did not need to be balanced. I was very pleased with the service and his demeanor. More

Online appointments make it easy. Great service and attention to details as to the service I had requested. Ended up needing less than I expected and all according to Nissan guidelines for the mileage attention to details as to the service I had requested. Ended up needing less than I expected and all according to Nissan guidelines for the mileage on the vehicle. No ups, no extras. Done in much less time than I expected. More

Always get great service! Special thanks to Brandon and I I enjoy reminiscing with him about my days in the Air Force, SAC and Offut Air Force base. Same place his dad was! I enjoy reminiscing with him about my days in the Air Force, SAC and Offut Air Force base. Same place his dad was! More