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Boucher Nissan of Waukesha - Service Center

Waukesha, WI

4.4
848 Reviews

848 Reviews of Boucher Nissan of Waukesha - Service Center

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August 10, 2023

I was told it would the service would take an hour or less but took over 1.5 hours for an oil change. More

by ANGMILLER11392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Selena Miller
Aug 13, 2023 -

Boucher Nissan of Waukesha responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Christopher Niemiec, Service Manager 262-542-5500

August 08, 2023

Dan as an awesome service rep. He explained what additional work was suggested to be done. He explained the requirements for rear brakes so I could understand why I needed new ones More

by JMEALY0107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 09, 2023 -

Boucher Nissan of Waukesha responded

Thank you for the kind words for Dan and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 08, 2023

Had a good experience with service people, had a good talk with my sale person Mike Garit, Good job, More

by DANDMKEMPKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Garit, Amanda Madala, Selena Miller, Devin Timm, Kyle Larsen
Aug 09, 2023 -

Boucher Nissan of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Boucher Nissan of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

August 03, 2023

Dan the service consultant greeted me upon driving I to the service bay. Answered my questions and said it should be about an hour. Came back in under an hour to inform me the service had been completed an More

by JMMELCHIOR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 04, 2023 -

Boucher Nissan of Waukesha responded

Thanks for sharing about your experience with Dan here at Boucher Nissan of Waukesha. We appreciate your business and hope to see you again soon!

July 21, 2023

It’s always a pleasure to work with Lenny and the rest of the crew! More

by MRSSMITH_33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny DiBrito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Madala
Jul 24, 2023 -

Boucher Nissan of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Lenny and our team here at Boucher Nissan of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else.

July 17, 2023

Did routine servicing plus wanted to fix the leak which is happening in the car cabin. They said they fixed the leak but the car is still leaking causing the cabin floor to be wet and smelly. More

by KAKATKAR_ANIKET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember the name
Jul 21, 2023 -

Boucher Nissan of Waukesha responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Aniket, please feel free to contact Christopher Niemiec, Service Manager at 262-542-5500 directly. We'd love to get to the bottom of this and turn things around for you.

July 03, 2023

Service Center team is Awesome! !!!! Amanda provides Excellent , efficient and friendly service.to the customers. Thank you!! More

by Angie H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Madala
Jul 03, 2023 -

Boucher Nissan of Waukesha responded

Angie, Thank you for choosing Boucher Nissan of Waukesha. Your feedback and rating mean a lot to us. We're glad Amanda was able to help, and we hope to see you again!

July 02, 2023

I brought my Altima in on May 23rd, got new front brakes, had the multi-point inspection done then also. Left rear and right rear in green 6MM. By June 8th, I needed all new back brakes, wheel bearings and r More

by Bnscaz14
Recommend Dealer
Yes
Employees Worked With
Amanda Madala, Devin Timm
Jul 03, 2023 -

Boucher Nissan of Waukesha responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story.

June 29, 2023

My patience is now completely out. I had spoken with a manger a few months ago & expressed all the things that had been happening already. Then just 1 day ago my dad brought it in to b More

by COURTNEYMUELLER1
Workmanship
Recommend Dealer
No
Employees Worked With
Don’t know, my dad went for me because I’m done going & dealing with anyone.
Jul 03, 2023 -

Boucher Nissan of Waukesha responded

We're sorry that you didn't have a completely satisfying visit, Courtney. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Christopher Niemiec, Service Manager 262-542-5500

June 28, 2023

Dealership did a fine job. On time and done when I expected. Did not put the hard sell on add ons. More

by MIKE.COOKE356
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Devin Timm
Jun 29, 2023 -

Boucher Nissan of Waukesha responded

Thank you for taking the time to share your feedback with us, Mike. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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