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Boucher Nissan of Waukesha - Service Center
Waukesha, WI
830 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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830 Reviews of Boucher Nissan of Waukesha - Service Center
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Verified Customer
September 27, 2023
I am totally satisfied with the maintenance work performed by the service department and I highly recommend Boucher Nissan in Waukesha for all of your vehicle service needs. performed by the service department and I highly recommend Boucher Nissan in Waukesha for all of your vehicle service needs. More
by msbeas3417
Employees Worked With
Mike, Miller
September 15, 2023
This Dealership is not forthright and honest about the products they sell. There is no need to say more. products they sell. There is no need to say more. More
by KSHARER
Employees Worked With
September 13, 2023
They were pleasant the entire time. I brought a cabin air filter in with me & requested they change it. They did not, nor did they check the current ones condition as 'it may rip' I brought a cabin air filter in with me & requested they change it. They did not, nor did they check the current ones condition as 'it may rip' More
by Melissajaynepeterson
September 12, 2023
Service was wonderful. I just got a bit hangry at the end of my visit. So I am sorry to thoughs that may have witness that. I will be looking for great Rouge deals in the n I just got a bit hangry at the end of my visit. So I am sorry to thoughs that may have witness that. I will be looking for great Rouge deals in the next two three years hope I get the best team then. More
by Jammiesz
Employees Worked With
Kyle Larsen
September 09, 2023
Polite efficient and knowledgeable staff . I was Treated with respect. Will come back. Thank you! I was Treated with respect. Will come back. Thank you! More
by LHAIG0
Employees Worked With
Other Employees :
Selena Miller, Kyle Larsen, Matt Rectenwald, Orlando Cabrera
September 07, 2023
Unfortunately the worst customer service I’ve ever experienced. Took my car in for an oil change and recall work. When I arrived, the only person who greeted me was the shuttle driver. The two service experienced. Took my car in for an oil change and recall work. When I arrived, the only person who greeted me was the shuttle driver. The two service writers never looked up from their desks and probably wouldn’t have if not for the shuttle driver making sure I was checked in. The General Manager also paid no attention to me standing there. The service writer also told me the shuttle didn’t run after 4:00 pm, so I’d need to find my own way back. Thankfully the shuttle driver told me that was not true. When the service writer called me to say my car was done, he told me again to find my own way. I explained that I worked everything out directly with the driver and he still told me I was wrong. Never offered to double check either. When I picked up my car, not a single person went over the service with me, and while checking out at the cashier’s desk was scolded for trying to read the service papers before signing. Had my credit card in hand to pay for the oil change, was scolded again by the cashier because “recalls are no charge!” So are oil changes that did not happen. Don’t even get me stared on the gaggle of sales guys coffee clutching at the entrance to the dealership. The entire staff can learn some valuable lessons from the shuttle driver. Seems to be the only person who understands customer service and how to do his job like a boss. Thanks Kevin. More
by Jennybug1234
Employees Worked With
Mike In Service and whoever the dark haired cashier is
