Boucher Nissan of Waukesha

David Walker helps us a lot. He was very honest with us and met our expectations. He took care of us from the beginning to the end of the process and had excellent customer servi He was very honest with us and met our expectations. He took care of us from the beginning to the end of the process and had excellent customer service skills. Very friendly and easygoing. More

We took my mothers 2012 Nissan Rogue in for service initially last May because she notice there was a burning smell and the problem was diagnosed as a leaking seal in the rear tranfer case. She was cha initially last May because she notice there was a burning smell and the problem was diagnosed as a leaking seal in the rear tranfer case. She was charged approximately $15 for parts and $1000 for labor. The problem was never corrected and occasionaly on longer trips the burning smell returned. The reair had a 2 year warranty on the repair and we returned the car for warranty service. This time we were told that there was internal damage to the tranfer case and quoted $4500 to replace the transfer case. The dealership refused to refund any of the original labor cost even though the damage to the tranfer case existed on the first visit and the problem was misdiagnosed as a faulty seal. Frustrated I took the vehicle to a third party for a second opinion. It was confirmed she needed a new tranfer case and we had the work compleated there for $500 less than Boucher quoted us. Ironically the third party bought the new transfer case from Boucher and was still able to complete the work for $500 less than Boucher quoted us. The third party also confirmed the tranfer case was bad when the seals were replaced, I contacted the service department with my frustration of being charged for labor twice for the same job and was told a service director would contact me. Nobody contacted me for 2 weeks so I called again and was finally contacted by the service director. He refused to offer even a partial refund for labor or admit any fault by Boucher even though we were charged for a misdiagnosed problem. He was not willing to take any responsibility or stand behind there work even though I told him I would write this review. Foolish way to do business in my opinion. We will never have service done here again or buy another car here. Hopefully our lost business and any lost business from this review cost Boucher far more than the partial refund of our labor costs. Spend your money somewhere that stands behind there work and doesnt over charge you to begin with. More

Lenny met me with enthusiasm and I was trilled to work with him from the beginning. He had the car I was looking for ready for a test drive. He gave me important information on the car I was interested in with him from the beginning. He had the car I was looking for ready for a test drive. He gave me important information on the car I was interested in and I was sold. Lenny knows his stuff, friendly, knowledgeable and courteous. Thank you Lenny! More

excellent customer service. Helped us with our new car purchase. Went above and beyond our expectations. Was in and out quite quickly as well Helped us with our new car purchase. Went above and beyond our expectations. Was in and out quite quickly as well More

I am happy with the update to my Kicks. Very nice install of heated seats. Very nice install of heated seats. More

Jason Archimede was extremely helpful with finding me my perfect truck within my budget that exceeded all of my expectations. He made the car buying experience fast and easy. There was great follow throug perfect truck within my budget that exceeded all of my expectations. He made the car buying experience fast and easy. There was great follow through and personalized service. Thank you Jason A and Boucher Nissan!! More

The staff is helpful and pleasant. My vehicle was finished in an acceptable amount of time. My vehicle was finished in an acceptable amount of time. More

Great place to work with for vehicle leasing/purchasing and service! Lenny DiBrito is extremely helpful, patient, kind, and caring and he makes sure to review every feature with you so you are comfortable and service! Lenny DiBrito is extremely helpful, patient, kind, and caring and he makes sure to review every feature with you so you are comfortable with the new vehicle and will go the extra mile to even help set up your Nissan portal. Julia in finance is super sweet, very easy to talk with and was very helpful as well! The Service department is amazing! More

Very nice place. I appreciate the cleanliness as well as the professionalism of the establishment. I appreciate the cleanliness as well as the professionalism of the establishment. More

Cuteous and efficient. Comfortable, and clean waiting area with great coffee. Devin was very informative and polite Comfortable, and clean waiting area with great coffee. Devin was very informative and polite More