Boucher Nissan of Waukesha

Service was fine but they left my car covered in a snow drift outside even though all the lot cars were cleared of snow. Staffers walked right by as I waded into the drift to reach my car and clear it enou drift outside even though all the lot cars were cleared of snow. Staffers walked right by as I waded into the drift to reach my car and clear it enough to drive out of the “customer” space. More

Mike was or is a great saleman MIke Garrett was my salesman he is a great salesman. He did his job and sold us a nice Nissan Sentra. We came into the dealership looking for a differ MIke Garrett was my salesman he is a great salesman. He did his job and sold us a nice Nissan Sentra. We came into the dealership looking for a different Nissan Sentra, however that Car sold before we got there. Mike steered us in the direction of a different Sentra. The car we ended up with is fantastic. I could not be happier with the car we got. I have one complaint and it has nothing to do with Mike. I wish I would have gotten the guys name. My wife, kid and I were at the dealership late probably up to the last minute when the dealership closes. The deal was done we were just waiting for the financing to go through. So Mike was sitting there talking to my wife and I, Making small talk, treating the customer well while we wait. Another guy from the dealership walks behind Mikes desk and says something along the lines like "Don't Worry about it Mike I got it taken care of". Obviously a jab at Mike because he had to do something that Mike must have needed to do? I am not sure but whatever the case it was VERY bad timing to either make that joke or call out a fellow employee. YOU DO NOT say that type of thing in front of a customer. I own a business and if my employee pulled what this guy did he would be gone. Mike got kind of upset that the guy said what he did and the guy came back and said "come on Mike it was a joke" and then asked me and my wife if we thought it was a joke. Poor taste, bad timing. Never do that in front of customers, especially customers that just paid good money for a used car. More

Not impressed I was given a "coupon book" with free oil changes when I purchased my vehicle. When i went to hand in the coupon yesterday, I was told it was already I was given a "coupon book" with free oil changes when I purchased my vehicle. When i went to hand in the coupon yesterday, I was told it was already redeemed and was charged for the oil change. How was it already redeemed if I had the coupon. I will be getting my oil changes elsewhere moving forward. More

Outstanding! Could not have asked for better service throughout the purchasing experience. Great attention to detail, well organized and willing to answer any que Could not have asked for better service throughout the purchasing experience. Great attention to detail, well organized and willing to answer any questions. By far the best dealership in the area. More

It was good and quick. I don’t care for surveys. Ok I should have to write a certain amount for a review. Now this review irritates me should have to write a certain amount for a review. Now this review irritates me More

New lease Matt Gracyalny from Boucher Nissan in Waukesha and his team did what it takes to get me the car I wanted at the right price. Matt Gracyalny from Boucher Nissan in Waukesha and his team did what it takes to get me the car I wanted at the right price. More

Good and quick service and questions answered. I look forward to having my car serviced by this dealership of professionals. IT was well done required maintenance performed in the appointed time sp I look forward to having my car serviced by this dealership of professionals. IT was well done required maintenance performed in the appointed time span. Erika was very thorough. More

quick service and well done First time there for service with my new Maxima. Service staff friendly and my first maintenance done quickly and well documented. Nice waiting room First time there for service with my new Maxima. Service staff friendly and my first maintenance done quickly and well documented. Nice waiting room with unlimited goodies. More

I came in for a oil change and bought a car. I really liked the way Alisha approached me. She was confident but she wasn’t pushy. liked the way Alisha approached me. She was confident but she wasn’t pushy. More

Going Downhill Fast I took my Altima in for a scheduled oil change and tire rotation. I purchased the maintenance coupon book Boucher offers when I purchased the car from I took my Altima in for a scheduled oil change and tire rotation. I purchased the maintenance coupon book Boucher offers when I purchased the car from them several years ago. I have had great experiences with them over the years, but things seem to have changed as of late. The customer service has always been great...friendly, caring staff. This particular visit, I had asked for an oil change and tire rotation (which was listed on the coupon). I had a tire that was low on air (I had been getting a low tire warning on my console over the last several days), so I asked that they check the air pressure and fill it to the appropriate amount when they rotated the tires. I waited for the service in their waiting room, which is always nice and clean. As expected, the service person came into the waiting area about half way through the appointment explaining that both of my air filters needed to be changed and gave me the price of each one. I elected to have them change the engine filter. My car was finished within about an hour (perfectly acceptable) and I was checked out. Upon checking out, the cost of the air filter was almost double of what I was expecting. Upon further inspection, I realized the cost of the labor was not included in the price I was quoted to change the filter. If I had known I was going to pay $30+ to have someone put a new air filter in my car, I would have declined. While not entirely dishonest, it gives the appearance of that because of the stark contrast between the quoted cost and the actual cost with labor included. Moving forward, I would suggest that you start quoting the prices customers are going to see on their invoice at the end of the appointment, not just the cost of the materials. After leaving the service desk shaking my head, I got in my car and turned it on to find the check tire warning back on again. Not only that, but the tire pressures on all of my tires had not changed position on the diagram in my console, meaning a tire rotation was never completed! The same back rear tire was low and all of the other tires were at the same pressures they were when I had arrived at the dealership. And I know this because I had been staring at the tire pressures for the last several days and had basically committed each tire pressure to memory, especially the one that was low. I immediately checked my invoice to find out if a tire rotation was "charged" to me...and it was. It's listed as a line item, but was never completed. If I hadn't have had a service coupon, I would have been furious. Instead, I have decided to take my business elsewhere. The people are very nice and I have had great experiences, but the trust level has fallen dramatically and for someone who purchased my car at that dealership, this experience was very disappointing. More