Boucher Hyundai of Janesville - Service Center

I own two Hyundais. I like to bring the cars in for routine services such as oil changes because of a thorough multi-point inspection. The prices charged are reasonable. routine services such as oil changes because of a thorough multi-point inspection. The prices charged are reasonable. More

I waited 2 hours and paid $160 for a diagnosis on an issue with my car and absolutely nobody touched base with me throughout the process at all, I actually had to go ask for an update. The waiting area issue with my car and absolutely nobody touched base with me throughout the process at all, I actually had to go ask for an update. The waiting area for customers is small, that needs to be taken into account when scheduling appointments. The company has you check whether you are waiting or dropping off your car for your appointment when booking, I’m not sure why they don’t use that information properly. There was absolutely no social distancing in the waiting area. Lastly, I was quoted $3600 to do multiple things to my car without being actually told what was wrong with it, again I had to fish for information. The price seemed high for a car that’s not old and no I’m bad condition, so I took it to not one, not two, but three other places for second opinions all which quoted me less than $700 and different issues that Boucher did, interestingly enough all 3 of them gave me the same information though. I actually managed to get my car completely taken care of for under $500. I am a young female and imagine when I walked in, everyone working just saw dollar signs, which is wrong. I would never recommend going here, while waiting in the customer area I listened to a sales man pressure an older lady into spending hundreds on her car that I imagine she did not need to, it was awful to overhear how easy and shameless the man was about it. I’ve worked in sales for 10+ years but you go about it the RIGHT way and you do not put pressure on someone to buy anything, especially someone old or uneducated on the product. Overall just a poor experience and waste of my money. More

Excellent service. 5 star. Kind and courteous. Kept me informed about what was going on with. Car and gave a heads up as to how much it might cost. informed about what was going on with. Car and gave a heads up as to how much it might cost. More

Well informed staff who isolated the issue and resolved the problem! (What is this twenty five word minimum to get this thing complete.) Review software sucks!!! the problem! (What is this twenty five word minimum to get this thing complete.) Review software sucks!!! More

I needed an oil change and some other work done and they were able to get me in on short notice. Joe and Adam are excellent service advisers and I would strongly recommend their department for your service were able to get me in on short notice. Joe and Adam are excellent service advisers and I would strongly recommend their department for your service needs More

Big thank you to your company and Joe Valdez at the Janesville, Wi location for providing excellent customer service and communication going above and beyond to help me with my car care needs! The rece Janesville, Wi location for providing excellent customer service and communication going above and beyond to help me with my car care needs! The receptionist is amazing as well! Thank you so much. More

They are polite, helpful, friendly.Had no problem with They are polite, helpful, friendly. Had no problem with scheduling! They were ready for me when I arrived. I asked some questions regarding my car, They are polite, helpful, friendly. Had no problem with scheduling! They were ready for me when I arrived. I asked some questions regarding my car, he was knowledgeable and prompt with his answers. More

That are very helpful and explain what they do. I like it better than the Madison dearlership that I have been to. They always ask me if I want to do something if they find a problem better than the Madison dearlership that I have been to. They always ask me if I want to do something if they find a problem More

They were very helpful in getting me scheduled for my recalls, but it was unclear that I would be getting a rental as my car for the time my car was being repaired. I wish that was more clear. Next tim recalls, but it was unclear that I would be getting a rental as my car for the time my car was being repaired. I wish that was more clear. Next time, I will have a family member bring another car so I don't have to pay the rental fees. Other than that, personnel were awesome! More

I have dealt with your service center a few times within the last couple months and everyone there is always so helpful! Thanks again Adam for all your help ! Joe was great too !! the last couple months and everyone there is always so helpful! Thanks again Adam for all your help ! Joe was great too !! More