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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
491 Reviews

491 Reviews of Boucher Hyundai of Janesville - Service Center

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May 24, 2021

Professional. Completed the repairs in a timely basis. We were in for service on a brake recall. Fast and efficient. We will return to Boucher for future service. More

by walkereileen512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Boucher Hyundai of Janesville responded

Thank you for your 5-star review! We are thrilled that we could help you with your brake recall in service. Our service team always strives to be thorough and efficient throughout the process. Thank you for choosing Boucher, we are grateful for your continued business and look forward to seeing you again soon!

May 18, 2021

Staff are friendly, but Oil changes take nearly an hour. No car wash on site, but coupon provided for use at other sites are not actually accepted by other sites (they do not seem knowledgeable on the coupo More

by Bailey.m1437
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Santas
May 17, 2021

Always prompt and polite. I like how the minute I pull up to the parking lot they open the doors. They have always explained everything in terms I understand More

by KRISTINEHADLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : adam
May 18, 2021 -

Boucher Hyundai of Janesville responded

Thank you for sharing!

May 07, 2021

Went in to get a recall taken care of and received very excellent service and they told me everything I might need taken care of and how much is would cost. I was very happy with them. More

by kaywhite50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Boucher Hyundai of Janesville responded

Thank you for sharing!

April 30, 2021

THEY DO EVERYTHING THEY REASONABLY CAN TO GET THE JOB DONE IN A COURTEOUS HELPFUL TIMELY MANNER WHAT ELSE IS THERE TO SAY THANK YOU JOHN WOODFORD More

by JOHN WOODFORD
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Boucher Hyundai of Janesville responded

Thanks for the review, John!

April 19, 2021

The staff and service advisors do an excellent job of communication, timeliness and it was an overall great experience. Thank you very much. One of the best dealerships experiences I have had. More

by julianled7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Boucher Hyundai of Janesville responded

We are so happy to hear you had a positive experience with us here at Boucher!

April 16, 2021

Extremely friendly and polite. They were very attentive to my needs and made sure that they were met. Excellent service and prompt with appointment time More

by SKJSHAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Boucher Hyundai of Janesville responded

Thank you for sharing!

April 16, 2021

It was great. everyone was friendly, the place was clean and The card for a free car wash at the end was a nice new touch. I will be back. More

by KATIEandRon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Boucher Hyundai of Janesville responded

Thank you for sharing, Katie!

April 10, 2021

My oil change took 1 1/2 hours which is too long. I was not pleased. I was in at 3 and did not leave until 4:30. More

by CAPUTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Boucher Hyundai of Janesville responded

Caputo - we are sorry to hear you were not satisfied with the length of your oil change. We always advise people to make appointments ahead of time so we can prioritize all vehicles in a respectful time manor. Please reach out to our Service Manager, Adam Santas, at 608-750-1200 to discuss this further.

Apr 22, 2021 -

CAPUTO responded

I made an appointment days ahead of time and was there promptly. Your answer missed the point.

April 09, 2021

Adam Santas was most accommodating and timely in picking up my wife's Elantra for servicing. He and others in the dealership are definitely the determining factors for our relationship with it. More

by SPADD1870
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Santas
Apr 21, 2021 -

Boucher Hyundai of Janesville responded

Thank you for sharing!

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