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Boucher Hyundai of Janesville - Service Center

Janesville, WI

4.4
491 Reviews

491 Reviews of Boucher Hyundai of Janesville - Service Center

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February 13, 2023

Excellent. On time and even gave a ride while waiting. Excellent service from Orville and Earl More

by joesimpsonii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orville. Earl
Feb 13, 2023 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, Joe, and we hope to see you again!

February 13, 2023

they are always helpful with any questions that i have and the service is always great More

by MAYRACRUZ.1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Feb 13, 2023 -

Boucher Hyundai of Janesville responded

Thank you for choosing Boucher Hyundai of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 10, 2023

Came in with a tire issue and the service department got the issued fixed quickly. Really appreciate their urgency in resolving my issue More

by 42BBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2023 -

Boucher Hyundai of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Boucher Hyundai of Janesville, we look forward to having you as one of our valued customers for many more years to come!

February 10, 2023

Employees are always very helpful. Their quality is always excellent! It is always a pleasure doing business with them. More

by HERSHEY1DOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2023 -

Boucher Hyundai of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Boucher Hyundai of Janesville.

February 03, 2023

Not well at examining all issues but looks at the issues they pay attention to well More

by m.s.miller926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Feb 06, 2023 -

Boucher Hyundai of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Walker, Service Manager 608-750-1200

January 20, 2023

As a 1st time customer, I was welcomed to the service dept., shown to the Customer Waiting Area and offered a beverage and snack. Service personnel completed my oil change and tire rotation along with cl More

by JOHNFPEARSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Walker
Jan 22, 2023 -

Boucher Hyundai of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Janesville, John, we look forward to having you as a valued customer for many years to come!

January 11, 2023

Had an issue with the oil pan seal on our 2022 Tucson Limited Hybrid. Was going to wait it out; however, Joe found out it was gong to take longer that anticipated for the seal to dry. Setup a car for m More

by tmjank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 04, 2023

Very friendly staff and quick, thorough service. Everything was explained very well. I was greeted immediately on arrival and my wait was short during my service appointment. Thank you! More

by PAMK29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2023 -

Boucher Hyundai of Janesville responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 30, 2022

They over succeeded my expectations Purchased 8 vehicles with Excellent Services! Definitely would recommend friends? More

by SUSANMCOMBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oneida Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Dec 31, 2022 -

Boucher Hyundai of Janesville responded

Thank you for the kind words for our service department, Susan! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 29, 2022

When I called to make the appointment for a recall and oil change I was told it would take about an hour. When I arrived, they said more like an hour and a half, which was OK. Ended up getting vehicle bac More

by cjstreber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Walker
Jan 01, 2023 -

Boucher Hyundai of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give us a call to discuss further. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Paul Walker, Service Manager 608-750-1200

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